Customer Testimonials
Professional and knowledgeable
friendly staff, thanks
Recently my range extender battery didn’t display power when connected to my e-bike. The service provided was excellent where my battery was replaced under warranty. The staff made sure the battery was working properly and are always helpful with providing additional education about my products. I highly recommend Trek Victoria for reliable good quality products and service
Performed a tuneup on my bike to my complete satisfaction. Great service.
Great bike shop.
Great guys.
Routine maintenance for my road bike. Tore it
down to the frame, cleaned, lubed, replaced batteries and
touched up tape on handle bars.
Pleasantly surprised by invoice.
Customer for life
Thanks Trek Bikes Catherine Street!
C
The Trek store matched the price of a Cervelo bike on sale in the lower mainland.
Which is great, as I would rather give my business to an Island bike store.
Also, the Trek store has a great selection of cycling products.
Did a great job tuning up my e-bike. Competent technicians. Friendly.
Responsive service
Alan did a great job selling and customizing my new Checkpoint Carbon bike. I was also very impressed by the complimentary fitting by Matt. I look forward to dealing with Trek Bikes in the future.
Products availability is excellent. Knowledgeable staff. Professional bike service.
Your sales people are kind and patient with my questions. They don't try to upsell and do not make fixes to the bike that are unnecessary.
Service is top notch - professional and knowledgeable.
Thank you to Troy and Bill for the guidance on the purchase!
Broad assortment of quality bikes and accessories. Great service from the team there for equipment selection and fitting
Accessibility is good - both the store location and the number of knowledgeable staff available to attend to in-person shopping/requests, or respond to customers/clients by email or phone.
Always feel taken care of.
Lots of choices and good service
I love that the staff are very experienced and knowledgeable. I also like that they ask what it is you want to do with the bike to help decide the type of bike.
Very friendly and helpful staff. I wasn't sure what would work best for me and the staff member who helped me made the selection process so easy.
Friendly service, good selection
Very helpful, gave me great recommendations, took the time to make sure everything was ready for my bike and that it fit perfectly.
Trek give good and honest advice, I've been advised against unnecessary purchases just about as often as I've had purchases suggested to me, which I appreciate.
Quality products at a fair price.
Expert service and repairs.
Super knowledgeable staff- shout out to Tom- as an older e-bike rider he never made me feel like I was “less than”. I trust that you ou guys will give me a straight answer to my questions!
Good people. Great service. Thanks!
Very attentive staff and excellent service.
Excellent friendly reliable service. Great bikes and products.
Great selection of cycling gear, but mostly it’s the team that I really appreciate. Always friendly and courteous, and take the extra steps to make sure you get what you need.
Quality products and great staff
Latest technology bikes. Top line accessories and clothes. Very knowledgeable and helpful staff. Everyone at the store clearly loves what they do and that translates into awesome customer service. .
Staff knowledge