Customer Testimonials
The staff are second to none at this bike shop even if you come in the door 5 min before closing they are always eager to help you.
Great guys, superior bike knowledge, great shop, and good selection
A caring staff that is most helpful friendly service.
I am 74 years, riding bikes for about 69 years, and the friendliness and help of this shop is number 1 and - get this- I am presently not riding a TREK bike, AND use this shop on Catherine Street for any and all repairs, accessories, or bike chat and education.
The staff and quality of your products
Great service, super friendly staff, always accommodating, nice selection of in stock items. Mechanics are top notch.
My bike works great. The people and service they provide in the Victoria store are a pleasure, an asset to the Trek brand.
Super friendly bike shop who is always willing to help with any problems you may have.
Very friendly and knowledgeable staff!
Knowledgeable friendly staff. Good selection of products.
Very responsive and very quick in replacing the part. The assistance they provided with information about Shimano parts was also very helpful.
On our trip from Alaska to Patagonia, we appreciated the service
Marc Morrison was the best salesman.
Funny and professional
Great bikes, great service, great people.
They’re good and dependable
Great service
Scott was great - helpful, relaxed and knowledgeable. Made the purchase fun too!
Great friendly shop. They are very accommodating and my bike always comes back riding like new!
Excellent service!
EVERY time I go in for help they are kind, helpful and speedy. I am new to biking and they don't make me feel silly when I ask silly questions. They are wonderful!
Top quality bikes and accessories. Very knowledgeable, friendly staff.
Staff knowledge
Professional and knowledgeable
friendly staff, thanks
Recently my range extender battery didn’t display power when connected to my e-bike. The service provided was excellent where my battery was replaced under warranty. The staff made sure the battery was working properly and are always helpful with providing additional education about my products. I highly recommend Trek Victoria for reliable good quality products and service
Performed a tuneup on my bike to my complete satisfaction. Great service.
Great bike shop.
Great guys.
Routine maintenance for my road bike. Tore it
down to the frame, cleaned, lubed, replaced batteries and
touched up tape on handle bars.
Pleasantly surprised by invoice.
Customer for life
Thanks Trek Bikes Catherine Street!
C
The Trek store matched the price of a Cervelo bike on sale in the lower mainland.
Which is great, as I would rather give my business to an Island bike store.
Also, the Trek store has a great selection of cycling products.
Did a great job tuning up my e-bike. Competent technicians. Friendly.
Responsive service
Great staff - friendly and knowledgeable.