Customer Testimonials
We dealt with Scott Mitchell at the Victoria store and he was outstanding. He answered all our questions, offered very wise advice and couldn’t have been more helpful and knowledgeable.
We haven’t picked up the two bikes yet, but so far, everything has been fantastic.
The team here is always incredibly helpful, generous with their time, and genuinely personable. I really appreciate how welcoming and knowledgeable everyone is—whether it’s for a quick fix or advice on gear, I always leave feeling supported and well taken care of. Thanks for the excellent service!
Timely, responsive, effective … does what is asked for.
Always friendly and helpful!
Everything
Everyone is knowledgeable, helpful and very friendly. Trek bikes are a great product
Friendly and capable service
Great products great staff great service. 😎🙌
Staff
All staff were helpful, knowledgeable and friendly. Matt was excellent and very supportive - his knowledge for bike fitting is great!! I have always had great service from Pro City - Trek In Victoria. Thank you!!
Staff are fantastic! Friendly, courteous knowledgeable and most of all helpful.
Good products and service.
The quality of the bikes and the parts and accessories that come with them. My Fx 3 and my wife’s appear to be the lightest in their class. The gearing system allows us to climb hills that we could never do with other similar bike brands.
The bike techs have done a great job of keeping the bikes in top performance whenever needed with same day service if needed.
Sales service has been impressive, helpful and instant.
We use our bikes for excercise but it’s turned out to be a pleasure using the Trek’s
Great Service today, very accommodating, awesome help and solved my issues
Staff have been helpful with explaining things about buying a 2025 Trek Domane SL Gen 4 endurance bicycle, which I purchased in Feb. 2025. I liked the bike set-up by Matt. I appreciated the customer appreciation sale prices, both in Nov. 2024 and at the time of and just after buying my new bike.
Very helpful andFriendly efficient service.
Best group of guys, nothing is too much trouble. Good prices, excellent service.
Great and knowledgeable.
Very easy to deal with and lots of inventory.
Highly recommend.
First time in the store but the staff fit me in last minute for a quick repair. Great experience and friendly staff.
Great service from Scott. I choose a bike dealer based on the service and Scott won me over to this dealership with his service.
Best service ever. Everyone working in this shop cares about their customers and I can’t say enough good things about this business!
Your friendliness, no pressure, and being attentive when we walked in the door (Alex). Also we are a past customer.
….and we bought e-bikes…we had done some shopping around as well.
I always receive excellent service on my bikes.
All the guys there are so handsome and great!
Fantastic service - great recommendations and reasonably priced!
Great prompt service
Great staff
Great products and even better advice. I walked in looking for a bike to get me around town. Without much knowledge of my own, I was recommended a great bike and even advice for security. I will for sure be coming here for anything else I need for my bike.
Great products and customer service.
The work is done professionally and in good time.
Excellent service - we had a number of your staff help us and they were all good.
Mitch Thacker spent the most time with us and he was excellent.
Your shop has a professional, yet at the same time, very comfortable atmosphere.
Good choice of bikes and accessories.
Being able to test drive our bikes was a very important factor in our in our decision to purchase the particular bikes that we settled on. Your location is excellent in providing access to safe and varied routes on which to do those test drives - and those routes are right outside your door which is super convenient.
Your solid warranty coupled with a strong service department supported our decision to buy from TREK.
Finally, TREK has a very good reputation.