Customer Testimonials
The products are top-tier, and the service is truly exceptional. As a customer, I feel genuinely valued—the team takes the time to listen to my questions and thoughtfully address any concerns. Their commitment to ensuring I have the best possible experience with my bikes is unmatched. I couldn’t ask for a better partner.
Great Staff . Very attentive and knowledgeable.
Always helpful
Great inventory of product but customer service is always over the top. Well trained staff are always available and willing to do whatever it takes to provide total customer satisfaction.
And pricing is competitive at all times. Wouldn't ever go to any other competitor.
Was a good experience
Knowledgeable friendly enthusiastic helpful staff
I have been dealing with Trek Bikes, Victoria since 2016 and have found the staff to be very friendly, courteous and professional.
The owners and staff are great people.
The other day I came in to have a battery replaced and was advised when the rear wheel was off that it required new bearings. The work was completed on the spot , did not have to leave the bike there and come back later. That was GREAT service.
Having purchased two bikes and clothing and other accessories over the years, i am very satisfied and would not hesitate recommending this TREK store to others.
Wally K.
Great service…Always cheerful and willingly helpful.
quality products with excellent service.
The mechanics are friendly and always willing to help when I need something fixed on my bike.
They were are to squeeze me in to rectify a problem despite an extremely busy schedule.
Knowledgeable staff who know how to listen and engage
Knowledgeable, friendly, helpful, professional and welcoming staff.
Friendly, knowledgeable and very helpful staff.
Great team environment to serve customers with small town warmth and sincerity. Outstanding selection of bikes , products and accessories for all levels of riders. Very experienced group of technicians to service and repair your bike. The place is always humming.
Great people, great service!
Friendly staff and punctual
The whole experience of choosing a bike was great! Appreciate the knowledgeable staff, Tim & Mitch.
Friendly and knowledgeable customer service
Bill and the guys are always helpful ! I always find what I need. Brett
Everything
I really like that I can purchase your excellent products and services from my very close personal friend Mitch Thacker.
Friendly service and follow up
Good friendly service!
What I really appreciate about Trek is how genuinely friendly and helpful the staff are. They always take the time to answer my questions and explain things clearly, which means a lot to me since I don’t have a big biking community around me. It’s comforting to know I can go in with any question—big or small—and be treated with patience and kindness. I always feel welcome and well taken care of, and honestly, it’s always exciting to stop by the shop!
Top quality products and top quality service! Can’t say enough about all the help Tom gave me while I was trying to find the right bike for me. I’m already sending friends in to try the bikes and ask for Tom!
I am very happy with the quality of the service performed on my electric bike. Professional and friendly staff. Thanks, one and all!!!
You have bikes available for rental, so it is possible to try out road vs hybrid/commuter before deciding on the type to purchase.
Your staff seems always ready to perform adjustments and some repairs on the spot.
The instant service I get when I arrive out the blue with a mechanical.
Trek makes quality products that I trust and admire. The staff have always been extraordinary and make me feel valued.
The Trek staff ask pointed questions to fully understand what my needs and concerns are. I am a proud Trek customer as they put customers first.
Thank you Trek staff!