Customer Testimonials
Products availability is excellent. Knowledgeable staff. Professional bike service.
Your sales people are kind and patient with my questions. They don't try to upsell and do not make fixes to the bike that are unnecessary.
Service is top notch - professional and knowledgeable.
Thank you to Troy and Bill for the guidance on the purchase!
Broad assortment of quality bikes and accessories. Great service from the team there for equipment selection and fitting
Accessibility is good - both the store location and the number of knowledgeable staff available to attend to in-person shopping/requests, or respond to customers/clients by email or phone.
Always feel taken care of.
Lots of choices and good service
I love that the staff are very experienced and knowledgeable. I also like that they ask what it is you want to do with the bike to help decide the type of bike.
Very friendly and helpful staff. I wasn't sure what would work best for me and the staff member who helped me made the selection process so easy.
Friendly service, good selection
Very helpful, gave me great recommendations, took the time to make sure everything was ready for my bike and that it fit perfectly.
Trek give good and honest advice, I've been advised against unnecessary purchases just about as often as I've had purchases suggested to me, which I appreciate.
Quality products at a fair price.
Expert service and repairs.
Super knowledgeable staff- shout out to Tom- as an older e-bike rider he never made me feel like I was “less than”. I trust that you ou guys will give me a straight answer to my questions!
Good people. Great service. Thanks!
Very attentive staff and excellent service.
Excellent friendly reliable service. Great bikes and products.
Great selection of cycling gear, but mostly it’s the team that I really appreciate. Always friendly and courteous, and take the extra steps to make sure you get what you need.
Quality products and great staff
Latest technology bikes. Top line accessories and clothes. Very knowledgeable and helpful staff. Everyone at the store clearly loves what they do and that translates into awesome customer service. .
Trek makes quality products that I trust and admire. The staff have always been extraordinary and make me feel valued.
The Trek staff ask pointed questions to fully understand what my needs and concerns are. I am a proud Trek customer as they put customers first.
Thank you Trek staff!
The products are top-tier, and the service is truly exceptional. As a customer, I feel genuinely valued—the team takes the time to listen to my questions and thoughtfully address any concerns. Their commitment to ensuring I have the best possible experience with my bikes is unmatched. I couldn’t ask for a better partner.
Great Staff . Very attentive and knowledgeable.
Always helpful
Great inventory of product but customer service is always over the top. Well trained staff are always available and willing to do whatever it takes to provide total customer satisfaction.
And pricing is competitive at all times. Wouldn't ever go to any other competitor.
Was a good experience
Knowledgeable friendly enthusiastic helpful staff
I have been dealing with Trek Bikes, Victoria since 2016 and have found the staff to be very friendly, courteous and professional.
The owners and staff are great people.
The other day I came in to have a battery replaced and was advised when the rear wheel was off that it required new bearings. The work was completed on the spot , did not have to leave the bike there and come back later. That was GREAT service.
Having purchased two bikes and clothing and other accessories over the years, i am very satisfied and would not hesitate recommending this TREK store to others.
Wally K.
Great service…Always cheerful and willingly helpful.
Alan did a great job selling and customizing my new Checkpoint Carbon bike. I was also very impressed by the complimentary fitting by Matt. I look forward to dealing with Trek Bikes in the future.