- Phone: 9168441000
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Customer Testimonials
Professional service and good people
As usual you guys did a great job on my bike. Bought my bike from you and you have always looked after things since. Thank you for coming up with the maintenance yesterday as you promised.
The entire staff is friendly, and the service dept is top rate.
Travis was very helpful. He made me feel appreciated and comfortable with the process of buying a new bike. I was not sure of what I needed but Travis took care of me and explained all I needed to know. I’m know the proud owner of my first road bike. It’s been 22 years since I’ve stepped foot on a bike.
In my opinion, the best thing going at Folsom Bike is the staff. Through the 5+ years I have had a relationship with this shop, I have seen some turn-over in staff as expected. Through that, they have maintained a consistent culture of meeting cyclists where they are at, from beginner to expert. I have never seen anyone there attempt to over-sell a customer. In the event someone asks a question the representative does not know the answer to, they won’t fake it. They will reach out to a colleague and get the answer promptly.
As a result of these direct observations, I have the utmost trust in their staff and will continue to steer anyone interested in cycling their direction.
Service people were very nice and helpful.
Great customer service. Excellent repair skills and turnaround time!
Your staff is awesome. that's why I keep coming back.
Tuned up an older bike replaced brakes. Timely manner. Staff was very friendly. No pressure and took their time to explain everything.
Our Sales person, "K" was great. He is very knowledgeable and took the time and effort to understand our needs, likes and dislikes. He was more interested in making sure we had just the right fit and catered to our riding preferences rather than selling us any bike to get us out the door.
I recommend Folsom Bike and highly recommend "K"!
Service, location and hours
Great products, service is outstanding from ownership to all sales and service staff.
Friendly and helpful.
I like the fact I can rent a bike to go on trails. It's very convenient.
Great selection and the staff is the best!!
Andrew and Travis were awesome to work with.
Wonderful service dept
Your service, store layout and friendly workers and their knowledge.
We were helped with our bike sale by Travis who greeted us immediately when walking in. He was so friendly, helpful and knowledgeable during our entire interaction and got us on our way so quickly even after doing a few little adjustments and installations (flashlights) that we requested last minute. Travis was so awesome and we will definitely be returning for all of our family members future bike needs and repairs. Thanks so much Folsom Bike, our daughter loves her new TREK Marlin 6!!
Great range of products, staff is outstanding, attentive and helpful.
I have taken my bike and my wife's bike there. Sam has been the person who has handled the repairs. I ask a lot of questions and he answers everyone in an easy way to understand. They know what they are doing there....and they sell a quality product.
Your staff is always friendly and courteous. Very quick to touch bases with you whether the place is busy or not. They were quick to help me even though the parts I needed were not very expensive.
Wide variety in stock. Good service. Friendly people.
Great staff is friendly and approachable. Good range of accessories. Love that I can get a coffee there too!
Great shop, great people.
Andrew was very knowledgeable and great with my kids and getting us all fitted for new helmets.
The drop off counter for bike repairs is well run. I've had repairs made on the spot, which was great. I have also left my bike/wheel for repair and they have been completed on time.
Very helpful staff in finding a bike rack to fit my car. Sam tuned up my bike and it rides like new.
Quick repair once I got my bike in the shop. Very helpful, friendly staff. Reasonable prices. Convenient location.
I have loved you guys from almost the very beginning of your store. Now that I am able to train again, I plan on being a more active customer.