- Phone: 9168441000
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Customer Testimonials
everything great customer service
Erin Gorrell (at Folsom Bike) quickly found a unique part for my 2018 Trek Super Commuter +7 and contacted me within a couple of days that the part was in and ready for pick-up. It was a small part, not many $$$, but Erin really took care of me.
Good selection; great salesperson who was informative and knowledgeable
Great service, knowledgeable, quality products
My son and I love your store. My son actually wants to work there. K and Travis and actually all the members are friendly and helpful they remember your name and preferences and products purchased
It is always a pleasure to come into the store. Even as swamped as you have been they still remember their regulars by name
I love Trek and Giant but its a nice store with friendly people so customer service is on point.
We had an amazing experience at Folsom Bikes. Erin went out of her way to let us ride multiple bikes and even checked for other colors and styles available. Definitely will buy all of our bikes from them!
Great customer service, friendly staff and atmosphere. Will definitely refer them to anyone needing service or a new bike. Thank you Folsom Bike 👍
Friendly staff, and very knowledgeable to say the least.
The best customer service I've experienced thus far. All staff are friendly, courteous, and pretty much treat all customers the same. No favoritism, bias/prejudice, no stress. Please keep up the great work!
K was very helpful and instrumental in getting my bike it was a last year’s model and it was the last large they had. He was able to order it and have it to me I’m ready to go with in a week.
Undoubtedly the best customer service I have ever had! Best bike place hands down for professionalism, knowledge, and finishing out with a customer until the end. I was helped by Travis and even as busy as they were, he was able to answer every question and made me feel 100% comfortable with my decision, and even helped me load the bike into the truck! I’d give you a 12/10 if I could... thank you again, road the bike already and it’s exactly what I was looking for!
When I brought my bike in a few months ago they replaced my brake pads and I wasn’t happy with how my bike stopped ever since. I just let it go and this last weekend I had to go there for some tubes for my kids bikes. They said their service department was backed up until may 20 so I brought my bike to have them look at it and tell me what to do about the problem myself. The service guy looked at it and asked if I could leave it with him. So I did and I got a call a few hours later saying my bike was done. He replaced my pads and did adjustments and he said it was on them. I work in an industry where I go to at least 10 houses a day. And I definitely recommend you guys. Thanks for making it right. Wish I knew the guys name to give him props.
Excellent service and products available. Thank you all so much for everything. You guys Rock!
You guys carry high quality bikes and service is always friendly.
Our family purchased 3 Trek bikes from Travis. He totally took care of us. He was very personable, knowledgeable, and honest. We will recommend Travis and Folsom Bike to anyone looking to buy a new bike. We are very happy with the service at Folsom Bike.
Knowledgeable, polite, excited staff!
Erin was super helpful getting my new bike set up with all the essentials, and everyone was amazing and kind. Especially during this pandemic. I will definitely be coming back for all my future bike needs.
Love the shops. And I love my new bike!
The gentleman we worked with was awesome. He was knowledgeable, friendly and courteous.
The service was impeccable and all safe guards for COVID in place.
Salesperson was helpful and knowledgeable. Despite an obvious lack of what I needed, he evaluated my needs and found solutions.
Everything!
K and Travis were great. Both were super patient answering my beginner-biking questions. Ended up buying a bike for both my wife and me, and couldn't have done it at a better place. Thanks! -Henry Chu
Outstanding customer service.
Very friendly and knowledgeable staff
Customer service was top-notch. We saw the gentleman in the service department and K helped us find our new bikes. We would recommend them to anyone wonderful wonderful service!!!
Salesmen Andrew was great. And I like the bike
I love this shop. I love how friendly everyone is, and just because I'm female I don't get ignored. That is a big big plus. Erin you've got a great thing here. I was so happy to have to stand in line to get into the store, that means I'm not the only on that likes/loves Folsom Bike and we want to keep you in business!
Great service, very attentive, knowledgeable of their bikes and friendly. Great many bike yo choose from. Andrew at the Folsom store rocks, he helped me all the way through my purchase, two thumbs up.