Customer Testimonials

Even during a crazy time the customer service was top notch and the care taken for the customers and employees safety.

Friendly, knowledgeable staff!

We appreciate you guys being open during this difficult time! Thank you for all that you do.

The sales staff was very helpful and friendly

K helped us out to buy 2 bikes and did a great job finding us the right bikes and everyone else was friendly as well

Great products and customer service. These are cyclists catering to cyclists.

Knowledgeable and friendly staff.

Friendly and helpful.

Customer Service is the best!

The Service Department Rocks and the Owners are great people we love them.

K was amazing. He was an exceptional sales/service person.

Friendly and knowledgeable service. Travis was awesome!

Our family loves Folsom Bike! Fantastic service. Fantastic Bikes and great staff.

Very knowledgable. Great customer service.

Friendly and knowledgeable staff. Found the bike I was looking for!

We need more vicycle on sale at the store like internet o better price for costumes that we went many time at you store I was there an iwas close to buy one but I don't see on sale good bicycle or good deal it's a nice people working there and profecional

Reps were very helpful in matching us to bikes that would meet our recreational goals..

Knowledgeable staff; always helpful; delivers on time or better. You set the standard for how a LBS should be run.

Great selection and service. Very helpful!

you guys did excellent service and your employees were outstanding

Amazing service, even during these trying times. I have no complaints, couldn't imagine a better experience.

Friendly and knowledgable sales staff. No pressure to buy. This was a big purchase, was made to feel very comfortable during the process.

The knowledge of Andy and his ability to understand what I wanted in a bike to fit my limitations.
I described what I would like to find in a bike and he found the perfect bike that had those requirements. I didn’t know that it actually existed.

Great customer service and nice store!

Great service, friendly and very knowledgeable.

Very kind and fast service.

Thanks.

The staff are friendly and very knowledgeable.

Very knowledgeable. Helpful staff and friendly!

Folsom bike is very friendly and efficient. They know their jibs and seem to enjoy them. They work great as a team. I originally had gone to the Eldorado Hills location and would not recommend anyone to go there. I needed to exchange a helmet that was bought online for a smaller size. The person at the desk didn't know if they can exchange. His coworker said yes but neither of them knew how to do an exchange. So they called a manager to ask and in the end told me they weren't doing any exchanges due to the pandemic. They didn't seem to want to bother with it. Mind you there were only 4 people in the store. Not busy. So I went to the Folsom location. They had a long line but it went fast. While in line they asked what I needed, I told them. When I got to the counter they had another helmet, the size I needed waiting right there. They were super friendly and worked together as a team. Didn't wait long in line at all. I will definitely recommend them and I will keep going out of my way to use this location. I would not recommend the Eldorado Hills location. They need to improve their people skills. Stop giving lame excuses for laziness.

I love both Folsom Bike locations. Very helpful and friendly staff in both Sales and Service.