Customer Testimonials

Right from the beginning, when I purchased my Giant Contend AR-1, Travis Lee has been an outstanding person to deal with. There was a delay in shipment of my bike for about 2 months but Travis kept be appraised of the whole situation so I never felt abandoned. In this day and age, in my experience, has very seldom happened. He even communicated by email on weekend when he was involved in a big race he was competing in. The whole experience has made me feel like I really mattered as a customer. I rave about Folsom Bikes to anyone who will listen to me and I will continue to do so and will continue to be a customer. Thank you Travis Lee and Thank you Folsom Bike for having outstanding merchandise. Dave Ghent

Service was most Excellent! Travis Lee is awesome and full of knowledge.

Great service. Honest and pragmatic.

Very friendly staff that are equally as helpful. Efficient method of keeping social distancing and flow of people. Also, your jerseys are pretty cool!

You guys rock! Great service and knowledgeable staff

Great service even during these crazy times. Appreciate the knowledge

Amazing team and great bike!

Very concise and knowledgeable when it came to needing my bike serviced. Very honest and didn't try to over sell me at all on service packages that I didn't need. Will definitely come back

The customer service at Folsom Bike is awesome! I left my wallet at home and unfortunately Apple Pay was not supported at the store, but the folks at Folsom Bike went above and beyond to make it easier for me by allowing me to make my purchase on a "lay-away" and pay later via phone. Thanks guys! The customer orientation is much appreciated!

The crew is great and very friendly. Love my new bike! I’ll always recommend you.

The staff are professional, personable, and helpful bike experts.

One on one customer service K gave us! No pressure and extremely helpful

Very thorough.

Knowledgeable staff

Personal approach

We rented an e-bike for the day. The process was easy and the bike and ride were great. Thanks for the intro to the bike - we appreciate your expertise and help!

Very helpful when looking for a new bike for a 12 year old. Only had one bike in stock. It’s easy to ride and we love it.

Wayyyy better help than other shops and much more helpful and friendly than many places I’ve been to. Selection from the shops employees perfectly matched my description or item I needed.

THANKS again to Andrew and Travis who handled my bike purchase, we (my family and I) can ride bikes again after many years without me having a working bicycle. They answered all questions very courteously.

Service was excellent and knowledgeable.

Excellent customer service in both the sales and service departments. First time in a bike shop in this area and I wanted to support a local business. I’m very happy I did and had a great experience each time I was in the store. Also, thank you for your caution around the coronavirus situation.

Very personalized and knowledgeable staff. Highly recommend.

Your employees were very accommodating when I walked in and asked to rent an ebike. Since the battery wasn't fully charged, they gave me some extra time on it at no extra cost, and helped with some logistical issues. They are obviously bike enthusiasts and told to keep the customer happy, not just "maximize profits" salespeople.
My first dealings with Folsom Bike was with the EDH store. I walked in and asked to rent a standard bicycle for a month or so, to see if my knee would hold up to daily use. The salesman worked with me to see what the need was, and I ended up buying a bike for little more than the rental would have cost. It's been a great bike and post-sale support has been excellent.
Keep up the good work!
A Placerville resident.

I always appreciate the really great and friendly service.

Personable, caring, and competent personnel, and the prices are reasonable.

The advice has always been reliable without trying to sell unnecessary parts/service. The service has always been top-quality and I trust my bike is in good hands. Staff are very helpful and pleasant to deal with.

Professional, knowledgeable and engaging staff and a womderful venue. I especially like the “bike and bean” concept. Kudos to a team and organization that goes the extra mile no matter how big or small the task.

You have variety in brand and bike type. Your staff is friendly, helpful and knowledgeable.

The person who helped me over the phone ended up helping me at the store. He was super knowledgeable and straightforward. I love her recommendations on hydration tablet and mix, really helped me out on my first climb today. It was worth the 1 hour drive. Keep it up Team Folsom Bikes

Very helpful. Positive people. K helped me out big to test ride the Amiti.