- Phone: 9168441000
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Customer Testimonials
Got my bike tuned up and it rides better than new!! Awesome, professional service!
Very friendly and helpful staff. You guys are great, keep up the awesomeness🤘🏼
I have been very satisfied with sales staff and service staff. Other LBSs have tried to up sell me when I bring my bike in for service. I like that Folsom Bike carries a large variety of brands of bikes and accessories. I feel like I get personalized service.
Great service always 👏👏👏👏👏
Not counting the COVID-19 bike supply shortage, there is typically a really good selection of bikes. There are also a large assortment of accessories and the staff are always courteous.
Very knowledgeable and personable people
I love the Cafe next door, great location next to bike paths. Great knowledge of staff and very helpful service center!
Staff is helpful and knowledgeable, very professional while trying to help you find what’s best for your needs.
Good product line and knowledgeable, courteous staff in sales and in service.
Really great service. We’re biking novices and everyone has been so helpful to ensure we’re getting the right equipment. They’ve provided free services and have been super helpful when we needed to make exchanges. I’m really happy with their service
Great service and attention. Knowledgeable staff.
Folsom Bike did a great job and had it ready just like they told me and I think it was reasonably priced as well. Jim
Experience was great will definitely be coming back and purchase another thing.
Great pick up service. Staff was very friendly, knowledgeable and practiced social distancing! Thanks!
We came by to rent bikes and are from out of town. Your staff is extremely kind and accommodating. My daughter got a flat and Connor was sent to rescue us. We would definitely recommend your shop and if we lived closer we would be regular customers. Thank you!
Mechanics are outstanding, and it is always a very pleasant experience.
Excellent customer service. Thanks!
Done on time and very reasonable prices
I experienced exceptional service and knowledgeable technicians while I had my bike repaired. Thank goodness during COVID-19 they had the parts I needed to put back together my very damaged bike. Highly recommend.
Andrew was fabulous! He was gracious under the COVID pressure of constant phone calls and serving clients.
Attentive bike associates
Trek marlon 5, sold out everywhere else but Travis was able to get it for me same day! Great customer service ;) I’ll definitely recommend Folsom bike to my friends & family!
Good product selection and great shop.
Great customer service they provided before I even became a customer there. They fixed my bike chain quickly and for free. I got a flat tire on my ride the following day and chose to give them my business for new tires, tubes and co2 canisters. I would definitely recommend them. Efficient and friendly service!
Yesterday was my first time in the Folsom store. I purchased a helmet. My review is solely based on a very positive experience with Travis. Thank you, Travis!
Overall customer service. Service techs are all knowledgeable. I feel comfortable taking in my bike for service everytime.
You had what I needed and the salesman was great.
Professionalism
You guys are amazing. The mechanic installed lights on my e-bike when the place I bought it from couldn’t, as well as enabling the walk feature which has been a great safety feature for me. I’ve gotten great recommendations on tires and seats as well. Your expertise and passion shows.
I was at your shop yesterday and was struck by how much your operations have been burdened by the (necessary) restrictions needed to keep people safe from the coronavirus. It also looked more stressful for the employees and I hope the customers are understanding and not rude. I hope you’re paying them hazard pay!
Everyone was friendly and helpful prior to scheduling my appointment. The bike looks great. Also gave me a free visual bike fit right as store was closing!
I had an issue with communication about when my bike was supposed to be done. I was told when I dropped it off to come back next day; was not told to expect phone call. When I came the first day I was told “ too many walk-ins so my bike wasn’t looked at yet”. I was a little frustrated since I had scheduled an appointment specifically on a Monday based on my work schedule and this also meant I had to make the hour round trip drive twice to pick up my bike. Otherwise very happy with service! Just wanted to let make sure the communication is clear for others as well.