Customer Testimonials
The products are good quality and competitively priced. Every time I've gone in to look for a product, staff have been courteous and professional.
Great service by knowledgeable employees.
The staff are always professional, friendly, and are thorough with maintenance and repairs! I've been going to West Point Cycle since 1995, and it's the customer service that keeps me coming back.
Friendly, efficient, and knowledgeable service.
I needed to replace a battery in a Cateye sensor. The staff person who helped me went above and beyond to replace it. I appreciated his willingness to help me with a relatively small issue.
Knowledgeable staff
Friendly, helpful.work done without delay , very professional
Excellent service. Knowledgeable and helpful staff.
I showed up, unannounced, with an electric mountain bike problem, thinking I had a disintegrated rear hub mechanism. I hadn't purchased the bike at West Point, but their service people stopped what they were doing, to help.
Little over an hour later, they had the bike fixed. With unexpected good news. Not a hub breakdown, but a simple bearing failure. They had the part in stock, had me up and running in no time.
I won't soon forget how well I was treated. Friendly people, quality advice..
Mark Tonner
Great people
fast freindly good se
Local, helpful advice. Good bike service. If something is out of stock staff are helpful to order it in.
fast and accurate delivery for product.Price was great too.thanks Sam
Great staff explaining what services are needed, and great turnaround time
Knowledgeable staff.
Immediate service when the bike has mini problems unlike Kerrisdsle; 10th has better mechanics to fix bike, so the quality is better
Good service
Trek product
You have sell some excellent cycling gear at competitive prices.
Staff were great!!!
La atención y las bicicletas
Very prompt delivery and great service at a busy time of year. Thank you.
Local and personal service
Since I bought my Trek e bike, I have had great service. I had a couple of small issues and it was promptly taken care of.
I love my new bike and I would highly recommend this store.
Kim M
Experienced staff.
Honest and straightforward experience
The people at West Point Cycle made for a great experience. Everyone was friendly and eager to go above and beyond to make sure I was happy with my purchase/bike service.
Friendly and knowledgeable staff
Amazing service. As always.
Fast repairs while dropping in with on route problems
I do most of my own bike maintenance. I like that your online store gives me access to a large inventory of parts, and that things that aren't in stock are available to order. I also like that when inventory and the web store don't match up, you call me to offer alternatives instead of just doing a "not available".