Customer Testimonials
Quick and quality service. Reasonable prices.
After lots of encouragement from my cyclist friends, I bought my first bike from West Point Cycles Langley in the spring of 2023. The buying process was great. I never felt pressured. On the contrary it felt like friends helping me out and they were excited for me to get my first bike. The staff taught me about the bikes, walked me through the options and the gear required, showed me how to operate the bike, and sent me for test rides around the parking lot. After a few visits, I purchased a Checkpoint ALR 5. Since then I've fallen in love with riding and have ridden several thousand km including everything from long road rides and mountain climbs to multi-day gravel bike packing trips.
The service and support I've received throughout the past year from West Point Langley has been nothing short of world class. The team there takes such great care of me. Questions, concerns, adjustments, tune-ups, suggestions, training, gear -- everything I've needed they've been there to help and are always enthusiastic and smiling. I now refer to them as my 'bike shop besties' and will recommend them any chance I get. Keep up the great work!
Always friendly and personable service!
Friendly and knowledgeable staff. Reliable service and great inventory
Very knowledgeable staff
The staff are excellent and I really like the Jan service special,
Friendly knowledgeable local business been going there since 2010.
Quick and friendly service for a puncture on a ride, thanks.
very friendly, professional
You have friendly, competent staff who always seem genuinely happy to help me and you have a good selection of great products and the odd time you don’t have what I am looking for in stock, you are able to bring it in from one of your other stores.
Suppa fast!!!!
Great service!
Fantastic service. Marc is the absolute best. He not only is very knowledgeable but also teaches me what’s wrong with my bike so I can identify it next time. The service team is also really good about looking at “in-ride issues” on a drop-in basis and fixing them if they can when they aren’t busy.
I had chain drop issues on a new bike that I’d purchased elsewhere, due to a small derailleur support part not being installed on the bike. Marc not only figured it out, he sourced the SKU of the part, told where I could order it online since West Point didn’t stock it, and offered to install it. The other bike shop I talked to couldn’t even identify the issue. Thank you!!
West Point Cycles offers outstanding after- sales service and a complement of staff who know their product and who are intent on finding the right match for the client. It's a real treat to deal with such a genuine group of people.
Knowledgeable, approachable, helpful.
Very friendly mechanic and front desk .
Friendly staff, work was good quality
Approachable , knowledgeable bike staff!
The team of my Local Trek, West Point, Main
Street store, came up with the Goods Again !! I was looking to a Major Upgrade to my Trek Hybrid. After a chat, I was offered a test run on a newer model, this went Well, I received a Quote, which I was Happy about 👍 , the Parts ordered for the Conversion, and work completed on time.
This is why I have been a regular Client, for many years now. Thanks to the guys, Andrew, Marc &
Kris , for keeping my Wheels 🚴 turning.
Highly recommended. John Middleton 🙏.
genuine people
Friendly helpful team who know their product well
Desire to be whatever I the customer needed from the interaction. Was very impressed how well the sales team adjusted as we talked to suit my needs during an evolving transaction
Helpful staff.
Friendly and honest staff, no BS, they do what you need without pressure up-selling, respectful, non judgmental based on what bike do you have.
Service was fantastic and the staff are very personable.
I always get great service from the staff, and they take good care of my aging bike!
Service was prompt and polite. Didn’t have to search for help.
Great service.
What a great super friendly and helpful staff
Friendly, prompt and professional service.