Customer Testimonials
I called West Point Cycles on West 10th looking for some specific spacers, hoping they’d have them in stock. The person on the phone explained they don’t typically sell these standalone, but offered to check his parts bin. Sure enough, he found exactly what I needed. When I asked the price, he simply said, 'No charge, I'll give them to you.' That was Win #1.
I rode my e-bike conversion over on Tuesday to pick them up. As I started to lock it up outside, a staff member stepped out and said, 'Bring your bike inside, you’re welcome here!' Win #2.
Inside, I was greeted by a helpful staff member who knew exactly why I was there. While she went to the back, a mechanic came out to chat about my project. I explained I needed the spacers for a BB30 bottom bracket to clear space for a sensor. He immediately realized the ones from the bin wouldn't actually fit that specific diameter and explained why. He swapped them for the correct spacers—saving me a massive headache later. Win #3.
I made sure to buy some brake pads I needed while I was there to support the shop. In an age of corporate obsession with profits and the disconnect of online shopping, these specialized community shops provide a vital human connection. They prove that real service and community value still prevail.
To the team at West Point Cycles: Kudos for the incredible service. I promise to pay it forward!
Friendly and good technical service
Very good, thank you
This is the greatest place. So helpful and so skilled.
Clear explanation of what needs to be done, prompt service and some free surprize add ons ! Very friendly!
Quality
Prompt call backs
History of great service
The staff and the products in stock
Excellent customer service and fast shipping. Order was shipped out the same day I placed it.
Very competent and friendly advice.
I was helped quickly & efficiently to buy a new bike helmet and I also was very satisfied with service done to my bike.
The products are good quality and the staff are friendly.
Fast repair service at a great price. Staff are friendly and helpful. Great selection of accessories
Service is friendly, helpful, and prompt. Products are excellent. This is my go-to LBS
Customer Service is good. Goods exchange was great! Staff are nice and friendly.
Very thorough
Friendly and knowledgeable staff!
Friendly, professional service with reasonable prices. Old school bike shop!
Great knowledgeable staff. Answered all my questions. Responded almost immediately to my emails.
I brought my 2006 Madone 5.9 in to see what it would take to add much larger cogset as I find climbing more difficult as I age. They suggested a simple derailleur swap along with a 11-34 cogset match. Add in a new chain and full tune and my bike and I are now one again. Happy with the service, price and communication provided.
Friendly and knowledgable staff, good product choice.
Called to confirm they had the product I needed, went and picked it up an hour later. Staff was very friendly and helpful - asked if I had all the tools needed to replace the bike tube myself. Great price on the product from a local supplier.
It is great to have a Trek and Botranger shop nearby. I make the shop my first choice for any products I need.
prompt, friendly and high quality!
The staff are very friendly, helpful and energetic. They know the products well and have never tried to up sell me.
Knowledgeable people who I trust to do what’s best for my bike.
I already did recommend to my friends. The service was excellent
Great staff. I always feel appreciated when I’m in the stores.
Well displayed product lines with some for all types of riders.
Staff are friendly and helpful. Been shopping here for many years and always get the impression that the staff enjoy their work and are there to make the experience enjoyable for their customers.
Will always support this store.
Beth was very friendly and helpful
Excellent servicing on my bike and extremely friendly, customer-oriented staff.