Customer Testimonials
Fast and professional. Took my bike at the same day. No wait list.
Great products, advice and information. Super happy and will return.
very good.
Staff very friendly andhelpful
Friendly staff and great service techs who know their stuff, job completed quickly so I could get back out on the road. 👍
Knowledge of staff - time they take to discuss issues.
Service person Beth was very thorough in her assessment of what might fix my issues getting the right fit for my bike given my various musculoskeletal issues. Suggested starting and further investigation points and it was useful to spend the time figuring out what would give me the most comfortable and efficient ride for my needs. So far she has hit it out of the park with suggestions and service. This is likely a work in progress and I feel like she is on my team and uniquely relates to the differing needs of femail riders. Bravo!
Excellent bike repair services, reasonable charges and highly professional and friendly staff.
Ethan was very helpful and engaging. He was a joy to talk to. I love my new bike shoes. I will be back!
What a great experience!
I took my bike in for a tune up. The guy helping me was super friendly, helpful and efficient.
LOVE the Kerrisdale location.
timely service and knowledgeable staff
Great customer service!
You are helpful and cheerful, and try to source stuff that you do not stock.
The one thing I am not keen on is having to bring my bike in twice for servicing.
Outstanding customer service. The person who helped me was extremely knowledgable about bikes and about what a rider might need to have a good riding experience. She was very helpful and worked very hard to make sure I was completely satisfied with all aspects of the bike.
prompt and knowledgeable help from staff
Knowledgeable, experienced staff with a range of top-rated product lines - that is the foundation for a great store. Add friendly outgoing staff and you have a great experience.
Always try to be as helpful as they can be even when busy
Top notch bike repair service; super helpful staff.
Very good service and convenient pick-up, drop-off set-up.
Knowledgeable, friendly and can-do attitude.
Great service. Patient, informed support from its store manager!
Very friendly staff
Very efficient
Good products
Great service.
Friendly service.
SRAM flattop chains are on sale for a very good price. :)
Service with a smile.
the service
The tech was helpful and provided me with extra info I didn’t know I would need. Great experience.
Good selection of products, friendly staff
I would highly recommend West Point Cycles. The staff was friendly and efficient.
Eddie in the Service department help me select the correct tire and made the experience
pleasant.
Gurleen was also helpful in recommending a light weight tire.
I felt the customer service was Stellar.
Thank you
R. McD