Customer Testimonials
Staff is knowledgeable with good customer service.
Joseph, Store Mgr, does a fantastic job keeping me informed on new items coming in, My service contract was a great idea, keeping my FXSC4 in tip top shape, always getting my bike back before the promise date. My go to place for all my biking needs
Friendly worker ( Billy) who listened to my concerns, offered suggestions, and did not act rushed.
Great service and price
The employees are knowledgeable, friendly, and honest. Would never hesitate to go back!
You have a variety of products and a fast turn around for repairs
John was very helpful as I walked in with a question and he took it upon himself to not only answer the question but also to implement the solution.
The service was above and beyond, all the employees are great and very knowledgeable. You will not be disappointed.
Great service very helpful
Convenient location. Professional service. Friendly atmosphere!
The process of ordering the bike and picking it up was very user friendly! The team I worked with on the phone throughout the process was fantastic!
Raphael is great. Super friendly and helpful. I really like these guys.
Everyone was great and I had lots of help from Elvia
Everyone was great and I had lots of help from Elvia. Thank you thank you.
Your people put your customers first - exactly what I've come to expect of Trek over the last 30 years. I know if I buy something at this location, I can count on it to be of good quality and competitively priced.
Bikes were very well explained to us and we were able to make the right choice. I went in thinking I wanted a mountain bike and after some test rides the fx3 was the best bike for what I wanted to do.
You rep (Joe, I think) was very kind to our son. knowledgeable and helpful.
Trek is a great name in bicycles with reliability and innovation. Thank you for your careful and prompt service.
Had the best experience shopping for our bikes! Super helpful and we are so happy with our purchase. Highly recommend
I stopped by for a set of pedals and the young man was most helpful. I asked if there was a special wrench to remove old ones and he was nice enough to change them out for me free of charge. That was a great surprise and will go a long way with me.
Promptness
Trek is the last of the high end bike brands that still designs their bikes with the proper double diamond design. I hate the bikes with the lowered seat stays. Please don’t change that.
Ordered 2 verve 3 gen 5 over the phone and was hassle free
Quality rim. Fit perfectly. Very nice young man. Thanks
Good, prompt, professional service
Very friendly staff upon arrival with nice greeting. On time service work performd as promised
Maintenance and bikes done thoroughly
I was treated professionally and they were able to complete the repair that was needed to my satisfaction
quality of work, friendliness and professionalism .
Great quality products and wonderful service at Fort Myers Trek. Thank you!
Service at the store is excellent. Responses are well informed and helpful.