Customer Testimonials
Great service and advice
Raphael was intelligent articulate and helpful.
Top notch person to run the store.
I have the tire repair plan and have used it many times. Service has always been spot on.
The employees of this store always do an excellent job of customer service and bike maintenance. I highly recommend this store.
Quality products, friendly customer service and great mechanics
They were very helpful and assisted me with my issues on my bike and made the repairs immediately. Thanks
It was a wonderful shopping experience at the Trek store in Naples. They have an outstanding selection of high-quality bikes. John was extremely helpful in guiding me through the different models and recommending the one that best suited my needs. He was knowledgeable, patient, and genuinely focused on helping me make the right choice—without any sales pressure. I highly recommend this store to anyone looking for a new bike.
Friendly and helpful
Prompt service and supportive staff.
Local stocked store front with knowledgeable people.
Great customer service and job done very quickly
Fast service
Great
Provided excellent customer service— not only repaired flat but provided additional information about my bike.
Very good! I went in with 2 flat tires and they fixed them there on the spot with a short 15 min wait. Great selection of bikes and friendly staff.
Everyone is great and communicates well. They went over the whole process they did on the bike after I picked it up and recommended future fixes. All around great people and service
Quality work, parts and advise. All know what they are doing
Professional, on time. Great work
Great experience with my order !!!
My bike was serviced for a regular tune-up. It was like a new bike - THANK YOU! I love the service here - speedy, professional, thorough. The price that comes with the warranty is a real sweet deal, too. Finally, a special thanks to Dominic who was courteous, knowledgeable and willing to avail himself regarding my query about a new bike and what to do with my old. I will definitely get my next bike at Trek North Naples.
Excellent professional service. Very helpful in picking out a helmet.
Very honest , explained in full detail about my hike( it was a gift to me).
Great service, very knowledgeable and Professional team…
Brought my Trek in the other day for flat rear tire. Even though they looked kinda of busy they still put the new tube in right away. Purchased my current Trek there and have every intention buying my next one there as well.
They are consistently awesome at the Trek store. Highest recommendation I can give.
Service is always great in Estero!!
Competent staff. Willing to talk thru your needs. Service has been excellent on my Townie. Just bought a Verve 3– delivered on time as promised!
Your bike mechanics are top notch at this store. The manager and staff are very friendly and have good background in bicycles.
As soon as I walked in, I was asked if I could be helped. I told her what I needed and the first thing she asked me is can I help get your bike out of the back of your car. I was so thankful for the help because I had shoulder surgery a while back.. But not having to ask for help was even better. She was knowledgeable and when she couldn’t answer the question the technician that was changing tires was extremely knowledgeable as well. They told me when my bike would be fixed and when I could pick it up and they did just that. They were also very price conscious and told me the benefits of the less expensive parts versus the more expensive parts and did not pressure me into buying either one I made up my own mind. He also offered right away to put the bike in the back of my car and both of them took great care and getting my bike out and putting my bike in so it’s not too damage anything on a bike or damage anything in my car. The price was reasonable. I will definitely be back!
Rafael is very customer oriented. He takes the time to explain what be needed and how to rectify. It's a pleasure to work with him. Thanks.