Customer Testimonials
Excellent customer service! Turned my bike around in 24 hours for the service I dropped it off for. Highly recommend.
Good 1st experience
prompt an friendly service
Russ was great!
They were able to repair my flat time in record time. They checked my bike and found I had some broken spikes. Called to see if I wanted them repaired. They kept me informed of what was happening. Did a good job. Bike looks good.
Our bikes hadn’t been used in a couple years , our service had expired by a few months - they honored our service request and I purchased another one - bikes were ready in 3 days / look like new and they helped me load them on my hitch bike rack!
I love my Townie bike and I especially appreciate the customer service and friendliness of the shop owner and employees.
quick firendly.
I had a tube replaced. Quick, easy, no wait
Great quality bikes! Friendly service by the sales people.
Bike rides great!
Service was outstanding. Technician welcomed us, help unload the bike and diagnosed all mechanical issues immediately upon our arrival.
If 100% is too top rating, I would rate this experience 110%.
They were able to fix my bike up quickly to get me back on the road!
All Trek reps were extremely helpful, knowledgeable, courteous and professional. This is the place to purchase and/or repair bicycles.
The staff are very knowledgable and friendly. They diagnosed my issues and presented several options. The products they sell in the store and use in the shop are top notch quality. My service experience was fast, efficient and expertly completed in short order...and at a very reasonable price! What a great example of a well run operation from top to bottom. They have landed another life-long customer. Thanks Trek Bicycle Store of Estero!
I LOVE MY NEW BIKE ! THAT BABY IS SWEET. VERY NICE STORE>
Great friendly service at the Trek Store.
Friendly and informative service.
Jimbo was very friendly and helpful.
Always very professional with great customer service!
Friendly and knowledgeable
Great people to work with. I had a complicated problem and they resolved it quickly. Thank you!
Always a great experience. Had two flats and waited while they changed them. We bought the life time tire change next move ever.
Great services!!
Great service
Great product and great customer service
Fast and efficient. Online order very smooth. Would not hesitate to order again.
Quick and responsive delivery and updated emails. Excellent experience.
Excellent customer service and quality work.
Service was quick and easy. Had my bike serviced and it was returned in a couple of hours.