based on 4903 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The team at Bike Lane dropped what they were doing and replaced my tire inner tube while I was waiting. I had expected to drop it off and return at a later date. Instead, I walked out with it repaired in 20 minutes. I was back on the bike that evening!
Incredible expertise and customer service- supports local teams, treats everyone like a pro, there are no dumb questions!
Very helpful, knowledgeable and courteous staff. These guys are the best!
great service!
Outstanding experience as always. Made both my daughters feel comfortable/excited about their new helmets and worked hard to find them helmets that fit and they enjoyed. 10 out of 10!
I can’t believe how AMAZING AND HANDSOME my mechanic was!!!!!
Item was as described, super fast shipping , good communication with sales .
Store usually has everything one needs and if not they will order it for you. Always a pleasure and the staff is so smart on the subject and understanding.
Attention to detail and my specific needs from my purchase. Expert guidance and insight allowing me to make an informed purchase with confidence.
I've been to bike lane before for great coffee but this was my first time taking my bike in for service. Richard was able to address my needs and had my bike wrap and brakes fixed that same day. Completely satisfied and impressed with the work done. Would highly recommend! Thank you Richard !
A traditional LBS(Local Bike Store). The shop works with its customers for their mutual benefit (revenue for the shop, service for the customer), as it should be, not biasing the transaction to either party. The service crew is warm, friendly, and helpful. I hope that I have found my new LBS for supporting my bicycling habit. Love that they incorporate a coffee shop & brewery into their operation too.
The staff is always polite and helpful with a no-pressure approach.
Trek is my brand of choice. This purchase is my third Trek bike, and I purchased it with confidence. The service at The Bike Lane is the best in Northern Virginia. There are 3 Trek dealers within 10 miles of me, and The Bike Lane provides the best service by far. Everyone that I’ve dealt with there is friendly, knowledgeable and extremely helpful. They remembered me by name after my 2nd visit, and really do appreciate my business. I highly recommend giving The Bike Lane a visit for all of your cycling needs.
This was my first visit. I rented a Trek Domane to try on a long ride on the WOD. The bike was in great shape for a rental. The technician, I believe it was Mark, was very helpful with the delivery. He made sure it was properly adjusted for me, test ride, and asked if I had any questions. Got me set up for success.
He received my return later in the day. Bike performed great. No problems. He then spent about half an hour answering as many questions as I could fire at him.
Definitely coming back.
Great shop as always. Staff are always friendly and helpful. Been going here for 20 years now and it always the same vibe and worth the money and time spent there.
The service department is amazing. Especially Michelle!
I was charged THIRTY DOLLARS ($30) to wrap my handlebars. That's outrageous. I didn't get needed tires because I would be charged THIRTY-FIVE DOLLARS ($35) PER TIRE to have them put on. Again, outrageous. I appreciate wanting to make a living wage but if a tech can change 10 tires an hour, that equates to $350 an hour in labor costs. I'm a nurse by trade, I wish I could make that money, but I guess saving lives isn't.worth that much. I'll take my business elsewhere.
Everything...Excellent service and team
Fantastic team of professionals and always great deals to enjoy. Love their products and hanging out is always fun...
Friendly and Knowledgeable
Great service, very friendly and knowledgeable staff.
Good service
I've always had a great experience at the Bike Lane both for Sales and Service. Mechanics are very friendly and have helped me out multiple times when I find myself in a bind or break something.
Friendly, knowledgeable staff in all sections of the shop
Exceptional Service - great atmosphere!
Friendly staff who know things.
I talked to Mark on the phone and he was exceptionally helpful to me. Great attitude and enthusiastic. How cool is that?
Super friendly and helpful expertise. Great products and top service
Staff at the Bike Lane are passionate about cycling and helping customers. They are caring, kind and helpful. I don't feel like I'm being "oversold" - they take the time to understand my needs and make appropriate recommendations.
Always fun to stop by Bike Lane. Even though I am not buying a top of the line bicycle I do purchase parts and coffee. The folks are helpful and engaging.