based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome and timely service
Road bike rental ultimately went great. Marc was hugely interested in my satisfaction. Only issue was I did an online rental several months ahead and when I called a week or 2 before just to check I was told they may not even rent road bikes and I was supposed to be contacted. Ultimately they got me the road bike I was interested in and issue resolved. I was nervous due to signing up for an organized ride with friends and flew in from out of town.
Thank you for insuring my happiness. I would buy or rent from them. Very professional shop, I think just victims of a policy change that had a mishap.
Great customer service fixed my bike on the spot for a very reasonable price, and gave a free tune up even though I purchased the bike from them over 9 years ago and this was my first time back in the shop.
They're always willing to work on whatever I break and have a great team of mechanics
Mark is knowledgeable and caring.
The bike lane was able to quickly fix my tire and inspect the bike and the staff was very friendly. I’m new to the area and they gave me some really good information about the W&OD trail and some activities in the area. I’ll definitely be bake for my bike needs
Just learned about this bike store last week when I called and talked to Loren about a bike repair. He was able to take my bike in quickly and make a complex repair for a great price. I plan to return with another bike frame that needs work and recommend that Loren to address the problem. This bike store is worth driving 40 minutes to and passing by several bike stores on the way!
Highly recommended!
Simply great service. Very knowledgeable and great to work within th.
The Staff was very helpful.
Always great
Tom's an awesome bike mechanic he has fixed my bike a few times and has always made it feel like brand new again
As always great customer service at the Bike lane, big thanks to Richard for the recent bike tune up!
Outstanding customer service! You won't find a better team to help you make the right decision for your next bike or equipment. It's also great that they are located on the WO&D trail.
Products are well made and the staff are very knowledgeable and helpful.
I like that we can come in and have our bikes tuned up anytime.
Online transaction was a breeze- Excellent communication, delivery and product quality
Service within a day is a rare thing at a bike shop!
Great and friendly service. Alex was very helpful. Awesome place for experienced and new cycling enthusiasts.
Everyone was so friendly, informative and extremely knowledgeable and efficient with my bike repairs. I also love that the shop contains a brewery and is adjacent to the W&OD trail! I highly recommend this shop!!!
Service was done quickly, price was fair and quality was terrific
The staff is helpful
The staff went above and beyond for me and my son on Sunday June 29th. My son and I both purchased new bikes and from start to finish the staff was informative, friendly, and so helpful. For bikes, repairs, and great cold beer…..As the owner of Red’s Table down the street I will continue to tell anyone who asks to head over to Bike Lane.
I was very happy with the bike fitting. Very thorough and made major impact.
Great value for work done.
Completed ahead of schedule.
Cant find a friendlier environment to mingle with. This time it was Mark and Tom.
All good here.
A great bike shop. Good communication and competent, helpful service
Great service, seriously professional staff.
The Bike Lane has always got your back: from quick-turn bike repairs, to achieving the perfect custom bike fit, to upgrading your gear, to an icy cold one after a long ride, Todd and the rest of the Bike Lane team are pros!
always consistent, knowledgeable and fair sales and service. trusted
Bike Lane does great work, fast work, is very consultative genuinely cares about its customers and has very friendly workers! 10/10
Didn't up-sell, fair price for services, resolve my issue much quicker than I expected.
Excellent service as always