based on 4844 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It has never arrived. You took my money but the Bosch 500 baterry has never arrived. I assume it was never sent, as nobody had the courtesy of sen ding me a tracking number or any way to find the damned thing.
So no, I will not recommend you to anytbody
Good communication
Great staff, very helpful!
My Trek Boone was not well. The headseet ISO and the rear derailleur was hopping around. I dropped it off at the BikeLane and hoped for the best. The bike operated and looked like a brand new bike. This is a great bike shop.
Quality products, pleasant staff good service
Great, knowledgeable staff!
Super friendly and very knowledgeable!
Super friendly, knowledgeable, and helpful staff.
The bikes were amazing but the service was incredible everyone there was very knowledgeable and helpful and I got a sick bike !
Service was quick and professional today...had a slow leak fixed on my front tire...First name removed
Great shop great beer very clean bathrooms
The people
Friendly and professional service in sales, maintenance, and the brewery.
Everyone at The Bike Lane is knowledgeable and friendly. They go out of their way to help with all requests. I drive from Washington, DC, to have my bikes serviced. I love them.
Great team of staff. Always friendly and helpful
Good value for money on various bike maintenance jobs !!
One of my favorite places to hang out!
Excellent communication is what sets Bike Lane apart from every other bicycle store or repair shop I've used in 40 years. Their access to parts and services is superb, and their knowledge of industry has few peers.
Service is wonderful but rip off labor charge for 5 minutes of work. I can go to Green Lizard a few miles away for half price. They charge reasonable amount, depending on the amount of work, not flat rate for everything, regardless of the effort involved. I would never come for service, except in case of emergency.
Great service, Tom was fantastic!
Helpful and friendly staff
Very thorough and attentive staff. They will take care of you.
Great service!
The staff is just second to none and I'm always so impressed in the professionalism and overall knowledge of every team member. Thanks for the incredible service and value.
The best and the friendliest team on the planet!
We came upon the Bike Lane years ago, when we were looking to purchase bicycles. We had visited other bike shops and were discouraged by the long wait to get attention. At one shop we were ignored and left after looking at all the bikes on display.
Not so at the Bike Lane! We walked through the door and were immediately welcomed and paid attention to. After an abundance of questions, we bought a bike and soon after a second one. A couple of years later we bought one more.
Todd and staff have not let up on giving attention to their customers. We noticed that, whenever someone walked in the door they were greeted and their questions were answered. Everyone is upbeat about you coming in the store and remains friendly throughout your visit.
You get to test the bike(s), should you be interested in one or multiples.
This helps a lot, especially if you are a novice to bike possession.
We first visited the Bike Lane when the Store was at Reston Town Center.
The store has seen improvement in location since they moved a few blocks down the road.
It is a terrific experience to visit and, oh - did I forget the coffee and beer? those alone are worth a visit!
Joachim Ramsey
Good customer service.
Great staff and mechanics. Everyone is helpful and positive
That mechanic named First name removed is sooooooooo handsome and intelligent!
I mentioned a concern of mine twice and not once through any communication (email or in person) was it addressed. I then just made the assumption that the service rectified the problem, but I honestly have no clue.
I came down from Winchester and was able to walk in and immediately get an issue with my bike fixed. The technician did an excellent job at figuring out why my chain was slipping between gears and corrected the issue. This is after I went to a different bike shop closer to my home and they were unable to fix the problem. You guys are the best!