based on 5196 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was easy to reserve a rental bike, I was able to get my questions answered quickly over the phone when there was an issue with the online rental form. My bike was ready for me at pickup, an employee helped me adjust the seat and I was
on my way. Returning it was just as easy. Thank you Bike Lane! I’ll be renting here next time I visit the area.
Always 10/10
Everything
Always have the parts I need and are quick to help with Service or any questions I might have
Thank you very much
Great service from people that really know biking.
The staff is extremely friendly and knowledgeable. They work through problems facing my bikes and propose cost effective solutions.
You happened to have a part in stock that I thought I would have to order. Also, the price was very good.
Awesome Staff, always come through with great recommendations and cycle repair / maintenance
Nothing disappointing from people/service perspective - it is just very expensive.
Every couple months it's seems I have a $500 - $1000 repair/issue
I guess it is more the industry pricing me out.
Always friendly, timely, and affordable services.
Everyone at the Bike Lane, sales, service, lunch counter, is friendly, knowledgeable, and willing to spend time answering questions. I feel like I am among friends there. Need a bike? Need a bike fixed? Just want a drink and something to eat? The Bike Lane is THE place.
The Bike Lane is in my opinion the best bike shop in NOVA! Everyone working there is knowledgeable and friendly. It’s always well stocked and the Café is a cool little add on that really sets it apart. I highly recommend visiting!
The Bike Lane is the best bike shop in the DMV area as far as I’m concerned. I have to pass at least four other bike stores on my way to The Bike Lane and prefer to do so every time. The Bike Lane provides the quickest tuneups and repair services out of any shop I’ve been to. The staff are always so accommodating and friendly. They put on amazing events. The location close to the W&OD trail and Lake Fairfax is perfect. And to top it off, they have a great café and brewery.
Great staff, knowledgeable, friendly. Efficient and reliable service.
friendly professional service
Great staff and knowledgable mechanics. Got my bike back and it was like new.
Got great advice. No pressure.
The entire team are great people. I appreciate that everyone takes the time to educate so you can feel confident about your decisions and purchase. Thanks guys!
I received friendly, polite, and attentive service while in the shop recently. The staff were pleasant and eager to listen to my questions and provide information and guidance.
Friendly, professional, affordable and courteous!
Amazing service and care. The owner let me take out his own bike to test ride. They spent the time to find the right bike for me.
We are from the Salt Lake City area. While visiting DC we rented bikes from The Bike Lane.
What a wonderful experience! The owner and his staff went out of their way to make us feel welcomed. They adjusted the bikes to fit us. Gave us advice about the bike trail. And just were incredibly friendly.
After our ride, we ate lunch in their cafe area. Food was delicious with fair prices.
On our next visit to DC we'll rent from this shop again.
Though The technician solved the issue she was rude while talking.
Staff was very helpful
Disappointed that I had gift cards that lost $40 in value. Over ~18 months.
Fast and consistently excellent service
Tire repair was resolved quickly on a walk-in request.
Thanks for taking care of this in minutes.
Mark was very friendly and helpful! The other staff we briefly saw were also very nice. Seems like a great community spot.
Knowledgeable staff & always welcoming atmosphere with quality products.
Great product fast shipping and great price