based on 6733 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Communication was great had small problem with shipping address and billing and I got e-mailed fast and I canceled and got reply fast then reordered that's great customer service good job and thanks will shop again
Awesome service, friendly folks and the automatic door when you show up is incredible.
Easy to navigate website.
In stock selection of specialty items.
Reasonably priced and fast shipping.
The in stock items is one that f the biggest though. A lot of these items you cannot order from someone in Canada or local. I used to live in Toronto and tried to keep my purchases local. Now I live just outside of Toronto and tried to keep my purchases local but the next best thing is close by shops in Canada.
Friendly staff, good selection of items. It’s a very pleasant place to shop.
Highly recommend.
Amazingly friendly
Accommodating
No sales pressure
Willing to answer all of your questions
Is now my go to shop for all things bikes!!
always friendly. Much rather support a neighbourhood bike shop, than the trek shop.
You guys have an extensive catalogue, which is great.
I made an order and it arrived a week or two later. That's awesome.
thanks!
Brent spent time with me to talk about a number of products. He had good insight and was easy to talk to. Thanks! Love your store.
Good people!
Fast shipping, just what I needed. Will check with you first in the future for bike parts.
Friendly and knowledgeable staff, easy to navigate shop and fair prices/hours :)
Great customer service and fast delivery!
You were so quick to let me know that the product I had ordered was out of stock and to offer me a better product at the same price. That's amazing customer service (and it arrived well before the holiday!) I don't expect service like this anymore--I had forgotten that it ever existed. THANK YOU!
Easy online ordering, fast to ship, good price - what else to say?!
I GREATLY appreciate the quick service to get me back on the road!
Friendly and patient staff.
Very competent and professional.
Friendly, helpful, good selection of accessories, knowledgeable service and support.
Brent was super friendly and helpful, and the shop had what I was looking for.
Another great experience
Web orders are simple and easy
Gast shipping
Great customer service. Brent was quick to respond and verified the info I needed to make my purchase online.
Zero status update. Still haven’t received the goods after 3 weeks.
Very good service. Quick and efficient. Very pleased.
In a sentence: You "get it".
I marvel that most Canadian businesses don't understand that the shopping experience is the gateway drug for consumers.
A smile and a suggestion.
The fact that you're happy to see us.
Your here to help us solve a problem and have a fun today and better tomorrows.
Your service is A+ and that's why we drive 45 minutes cross town rather than walk down the street - there are no less than 3 bike shops within a 15-minute walk here in Riverdale.
I tell anyone when the topic comes up about Sweet Pete's. And I spend more time and $ when I'm there.
Kinda like Las Vegas - they also 'get it'. The experience is paramount even if you leave a little lighter in the pocket.
Friendly and helpful staff.
Everything, but especially the above and beyond service!!!
Great Selection, Staff are super wicked every time Ive stopped in. The level of cust svc was seamless when I had to return a dropper cause I ordered the wrong size online (Check the Spec not the Clamp...derp)
the classes are fun and interactive the teachers there are very professional and they are knowledgeable about what they are teaching