based on 6733 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service
I wanted help on keeping my temp comfortable when riding in the winter. I was there for gloves, am also interested in lower/upper body layers. The available staffer was up front said he didn’t do that much winter riding. I appreciated the honesty. He didn’t offer to engage other staff who might have been able to help. Possibly because they were tied up with other customers. Not enough staff for the number of customers.
It took a while to have my item delivered int the store. Had to email for updates and only the. I received an email that it’s ready for pickup
The staff member who helped me was pleasant and informative. Excellent service!
The service was great!
Great looking store on Bloor and seemed to have lots of product. I was only picking up an order so didn't stay too long but staff were friendly and prompt with my order. Too bad I live in Port Hope so I can't just drop in!
Wide variety of products !!!
Pickup for online order was the easiest yet of mine this holiday season .. so fast
Good choice and friendly reception.
More selection and price range in bike carrier bags and other products (ie. lights)
Excellent customer service
I went into your B-side store in the Annex to get a lezyne flow caddy. The store associate said that he didn’t have one in stock but I could order one online and instructed me to write in the notes section of the order to have it sent to B-side if I wanted to pick it up there. Since I’m East of that store and it’s the closest Sweet Petes to me, I did just that. Once I placed and paid for my order, I received an email stating that online orders can only be picked up at your Bloor St W location. So now I had to take the Subway adding an extra $3 and 30 min to pickup the order. Had I known this I would have seconds thoughts about placing the order. I would not likely recommend Sweet Petes online ordering.
Very good services
Knowledgeable staff, very pleasant and thorough shopping experience!
Service was super fast
Very prompt service
Friendly staff.
Customer service
I just did the Park Tools course at the shop and I thought Lily and Ethan were excellent teachers. I am looking forward to the next course.
The staff were superb honestly. Friendly, helpful, knowledgeable, and keen to let me know that they’re here to help. Really appreciated
Very friendly, knowledgeable staff, great selection and Theo is just so darn cute.
I like the extensive inventory, especially all the stuff for older bikes, which many online suppliers can't be bothered handling. The prices are competitive and orders are shipped promptly. What more could a customer want?
The pedals I got were very dirty, almost like they’d been used before. And the packaging was pretty crushed on one side and damaged. Haven’t had a chance to use the pedals yet but not impressed with the state of the product when received.
Great product, great people, course was well organized and well presented.
Lily and Ethan are great instructors
I think, with all due respect, that your prices are very high and not as competitive as they could be. I was lured by some specials online but when I went to pick up the products (two different pairs of gloves), the quality and thickness was not what I expected. I understand that they were on sale, but they still did not seem to me to match what I can get elsewhere for less. Your shop is lovely and the sales associate was very helpful. For me it comes down to your prices in terms of the type of product being offered. Sorry to say. Perhaps it was a poor glimpse and your prices on other stock items are more competitive, I just don't know for sure. All the best to you.
Very helpful in a difficult situation, really appreciated the personal touch in a world of online
Thx. John
Good , friendly people to deal with
Good reliable service, and excellent work.
You always seem to have what I need so you have become my first go to for my cycling.
Great selection; friendly and knowledgeable staff.
On a side note, a close family member - major cycling enthusiast and participant - stopped in about a year ago and said Never Again. Staffer turned up their nose at his bike and was not helpful.
I’m a casual cyclist, and unimpressed by the snobbery/reverse snobbery that goes on in the cycling community overall. Isn’t that for BMW drivers?