based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I enjoyed the speedy delivery and I was kept in the loop for the whole process.
Speedy turnaround. I got the shipping notice the next day (shipping through Canada Post). Thanks you!
Nothing!
I believe everything was great other than a high shipping cost for being 3 hrs away.
I don’t have too many cycling colleagues so I rated me yelling others similarly and as said cost of shipping was high.
Product arrived well packaged and a lot earlier than I ever imagined. It said 5-7 business days to my home on Vancouver Island and I received it within 2 days. Must have a distributor out west which is great for us out here!!
The service was proactive and identified issues with my bike. The bike felt great after the suggested maintenance.
Inventory readily available and pricing is competitive
Friendly staff
willingness to customize to weirdo customer needs (like me and my shoulder disabilities).
awesome safe space in the store (eg explicitly trans friendly) - i once escaped a transphobe following me in person by snucking into the Annex store and the staff were exceptionally great
also i love the product selection and the staff generally
Great service completed ahead of schedule.
Great
You're in my neighbourhood, you're friendly and welcoming, you stock a huge range of excellent products and your service department is top notch. What's not to love???
Bon service.
Je n'étais plus certain si j'allais recevoir la marchandise.
Suite à l'envoi de votre sondage, je suis allé voir à la boite aux lettre et il était arrivé.
Houra!
Item arrived on time
It’s a nice shop and I was given the help I was looking for.
My bike shoes are awesome and were shipped over in 2 days!!!
Selection and advice are second to none. Thanks for my new E-Bike!
Super quick service.
I was quoted $23 for a break adjustment and was charged over $80. No call to warm me, no nothing. I will never come back to your shop
Very kind staff! Helped me right away with changing my seat post and aligning my tires.
Great Site. Went from finding what I was looking for in Google to checking out with Apple Pay in less than 5 minutes
The staff were knowledgeable and friendly. Good selection of bikes and gear.
Fast service. Fair prices. Good selection
Maybe you could move closer. I'm about 40 Km NW of Peterborough.
Cheap and good quality
You had what I needed and deivered it fast, on time.
Poor customer service. Much nicer people down the street at Bike Depot. You guys have a good name. They have better, more friendly and knowledgeable staff.
Fast service. Very thorough. The staff noticed that my rear tire also needed replacement, and confirmed the addition of work by phone.
Hi more important was support I got from Brent
Thanks
Next level customer service and expertise. Brent has gone the extra mile on countless occasions throughout my new bike buying process and Tuvi has also been extremely helpful. Simply put, you’ve acquired a customer for life.
Knowledgeable, helpful