What our customers think of us!

The website was easy to navigate and the pickup was smooth. I am sure that my son will enjoy his Christmas gift from your shop.

Very clear efficient staff on phone makes dealing with you guys a pleasure!

just about everything! From the patience, to the honesty, the integrity, and the knowledge. I was a great experience to purchase from you people. When I decide to upgrade, you will be my go to. Thanks for making a daunting experience not so!

You guys are honestly really great.

I have not received my items. They were super expensive and it’s annoying that after this time I haven’t even received them.

Fast delivery! Got it before the estimated delivery date! Great condition. Product is as I expected from such a great shop! Thank you!

Fast shipping and good prices

your new young sales assistant listened carefully to what I was looking for and was extremely helpful at finding the right thing. Then the manager joined in and added his thoughtful support.

i bought my bike at Sweet Pete's and this warm supportive treatment helped me feel a part of a community not just a customer.

Thanks for having an E-store and easy pickup!

John Fornasier was incredibly helpful and considerate when I had an issue with my order.

Good selection, good prices and prompt service

Thanks for the great bike purchasing experience!

Salesperson was very helpful. Surprised on checkout when he advised me I’ll save more due to the Black Friday sale.
Wouldn’t hesitate to come back.

Processed what smooth.
The sticker shop label was not exactly the same specs as in the manufacturer label on the box, so I had to return the item and exchange for a different size, which was not in stock but it was available as a back order and at the same price.
Good support and I good what I needed at the end.

Good service and wide range of products

I called in and then someone spoke to me about the mishap i experienced. But, I'll share it again here.
I brought my bike in on Sunday and got a text on Monday that it was ready to be picked up. So I went at the end of the day on Tuesday (Nov 21) to pick it up. It took a long time through traffic and when I arrived I tried opening the door, but it was locked. I knocked, the guy at the counter looked up, then put his head back down. Then I noticed the sign saying you were closed for inventory. I wish the text had indicated that I could not pick up my bike on the Tuesday. I was told it is an automated system. My suggestion, especially if you only close for that one day a year for inventory, is to send a text to those with bikes ready for pick up. For someone like me, who commutes to work by bike, it's essential to have my bike. So, I was really frustrated.

STAFF ARE ALWAYS, ALWAYS FRIENDLY AND SO HELPFUL. THEY REALLY SEEM DEDICATED TO PLEASING THE CUSTOMER, ALWAYS WITH EXCELLENT ADVICE. I TRUST THEM.

Great service after buying my bike in March. The bike service plan is excellent.

Thanks !

fast delivery

Great gear. Fast service.

All good.

Almost always have what I need! Great friendly staff

Local, friendly, informative

Great service. Knowledgeable, helpful and friendly staff.

Bike selection is great, but the attention received was pretty lacking.

Very little effort put form the sales person into explaining the different bikes and making recommendations.

The bike that was in the display room had a small chip in the paint and despite he offering to give me a different one, I had to remind him when they were about to put the accessories I bought on the wrong one.

Installing fenders took about 3 hs, and they only told me about the wait time after I asked, when almost an hour had gone by.

I came to this shop based on the excellent reviews around the customer service and it was the most disappointing part of my experience.

Great products, great price, friendly and responsive service. A+

Ordered something online for in-store pickup. Only to find out it would be shipped to the store in 6-8 business days. Maybe put an option when adding things to the cart if it would be available within the next couple of days or if it needs to be shipped from a warehouse. I was under the impression I would be able to pick it up in 1 or 2 days. Overall good pricing would recommend.

Support on phone was very helpful regarding pickup of a bike rack (measuring dimensions, discussing options other than pickup, etc.)

Friendly service and wide ranging inventory across multiple cycling disciplines, good pricing, and often good deals on offer.