based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly & helpful. Found the perfect bike for my son in the price range I was looking for.
Staff were helpful!
Fantastic products and great services
Friendly staff.
Had an issue with order, promptly resolved.
Friendly staff, a little overworked but knowledgable and happy to help.
Very friendly staff. Prices are fair.
Excellent service and good quality products. Friendly staff.
Good quality
Very helpful and attentive in describing the different features of bikes! I was able to make an informed purchase and receive the perfect bike for my needs!!!
Great communication, prompt replies. Good deal on shoes and really fast shipping. HIGHLY recommend.
Great communication and fast shipping.
The website layout was easy to navigate, and the ordering and delivery process seamless and efficient.
The product arrived in a good time. Compatible pricing.
Great customer service! Thanks!
The Staff is very accommodating. Will definitely shop here again.
Good prices, fast shipping, excellent communication. Keepnitnup
The item description was wrong - brake rotors that shipped with a different lock ring to that listed. I needed the listed lock ring, the one shipped won't fit on my bike. I contacted the bike shop and they shipped the proper lock rings the same - that's great that they did that and I appreciate it, but it adds another week to the time for me to get a usable product, and some hassle. Also, while helping me out, the response from the bike shop was that "that is what Shimano ships, and Shimano makes the content for our website". But I shopped on Sweet Pete's website, and I ordered a product from Sweet Pete's Bike shop, to be told that someone else is responsible for what is advertised and what is shipped is not confidence inspiring. I do appreciate that you sent me the right part quickly, but the listing on your website hasn't been updated even though you know it is wrong. This doesn't encourage me to buy more stuff from you since I'm not confident I will get what is listed.
Great pricing on everything, fast shipping, and who can complain about free shipping over $100! Ill be purchasing from here again in the future.
A wide variety of brands are available both in-store and online!
The website description of my bike said it includes peddles, but I didn't receive them with my bike, which was a bit disappointing. I would have liked a bit more education on sizing and what to look for
The staff were friendly and helpful and sale prices on new bikes was a bonus!
Good prices, fast service. Over all a good experience.
Great communication. Very accommodating.
Great setup when you know what you're looking for, and suggestions are helpful but the overall pace of the sale felt a little too fast for the level of investment being made
You're generous with your time, patient with questions and incredibly helpful.
Friendly attention, good service advice.
Thank you Mitch! Thanks to you I managed to have a first 1h ride without any pain whatsoever!! The Retül fitting worked. Great experience. Would absolutely recommend it. The whole staff was fantastic.
service
Great friendly service
I purchased an item online and found that the process was pretty straight forward. Where I think there's room for improvement is that I selected the Toronto Annex location for pickup, however when I received a text message to inform me that the item was ready, the phone number provided was for the other location on Bloor street. Not a big deal, however that caused me to have to call the Annex location to ensure the item was there.