based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is very helpful and knowledgeable and you have a great selection of high quality products!
Although there were some misunderstanding, and miscommunication, Sweet Pete's were very attentive to the situation, even through these trying times. They took care of me to my satisfaction. Very professional and very caring towards their customers. I would definitely go back, even though I'm from north of the city with many bike shops near by.
Brent
You have the best interests of your customers in mind and your actions. You don't act based off sales
Nice people
Excellent job on tuneups and repairs -- timely and transparent and always done right.
Good customer service
Great customer service
Fair pricing, excellent customer service for online orders.
I got all the help I needed, replies were quick and accurate. I wish there was a student discount but otherwise fantastic!
The situation is challenging with COVID but when we picked up the bike the pedals that came with the bike were not put on. No big deal since the person on staff who got the bike for us put the pedals on but then when we were on our way home we realized the pedals were supposed to have toe clips. Those were never put on! We couldn't be bothered to turn around and drive back to the shop so we just let it go.
Also, very minor point but the cap for one of the tire valves was on the back wheel but on the front wheel the valve cap was missing. Small thing but little things add up to big things.
Overall we're happy enough. Thanks.
The website showed stock that you didn't have
I received my order in good condition within a reasonable time frame. I understood that one of the parts there was a delay otherwise the order would have been faster but considering we are in the Covid-19 pandemic delays are more likely to happen. If my order would have arrived without any delays I would have scored you a 10 for sure.
You said item was in stock I bought it then you never had it. Waste of my time
I've shopped Sweet Pete's in person and online. Both have been positive experiences and I am extremely satisfied with their knowledge and service. Keep up the great work.
Professional, fast, and friendly service. Thank you - will use Sweet Pete's again in the future!
Rob was very helpful and courteous.
Excellent customer service and quality work and components.
Friendly service and good deal on my bike!
I ordered a part online in the morning and received an email that afternoon that the part was ready for pick up . I was very impressed with that service and the gentleman at the store was fast and efficient. Will definitely shop at Sweet Pete’s again
Regards
First name removed
Great communication
Top of the line bicycle store in Toronto and friendly + knowledgeable expert service to customers.
Great staff, super friendly and patient. They have a great stock of apparel and parts, really the most well-rounded shop in Toronto. Really good brands too.
- Accurate and informative online inventory
- Responsive, knowledgeable, and helpful staff (I was helped by both Brent Robinson and John Fornasier)
- I will definitely recommend Sweet Pete's to friends and family
Variety of bike accessories inside the shop.
Great products. Great advice on what bike to buy my girl friend. Great service on my bike. Fabulous experience! I will tell everyone yo go to you guys!
given the times, the replies were prompt and the staff were obviously knowledgeable. Also liked the fact that they conscious to keep my costs down.
Very happy.
No one answers emails on weekends regarding booking service appointments. There could be more appointments and the turn-around time could be shorter.
Fast and honest. My part was not available a replacement part was made available. Part was shipped quickly. I found response to my order over internet was very quick.
Emma did a great job scheduling my service and your mechanics are, well, mechanics. You should have someone else at each store who can help customers with small purchases I am sure it can be done safely and efficiently.
Lots of folks are biking for the first time in years. Make sure you become their first choice for a local bike shop.
Thanks