based on 6803 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Make your site bilingual (EN-FR). in Quebec regions, not many people speak english so i could not recommend to my friends that they buy from you. Since you have a QC tax# and perceive QC sales tax, you should offer french site.
Great quality, delivered directly to my door.
The staff are excellent at communicating via email during COVID. If products are out of stock, they will put in stock orders for you for when they come in, and they are very helpful at providing recommendations on like for what you're looking for. In person, they are very friendly and knowledgeable. They are my local bike shop which is why I first went to them, but they have a loyal customer in me because of my many positive interactions with them.
Great customer service, honest people!
Customer service!!
Service was fast, honest, and affordable!
The process was smooth, short, and sweet. They serviced my bike and held it till pick up. Answered all my questions thoroughly. Great service
Great website and friendly staff.
Awesome
Bought the Kona Process 134 this Friday. Brent was excellent to deal with. Quick communication and no bullsh*! service. Made the bike purchase experience stress free.
Friendly, quick, have fixed numerous things on my bike for free!
Courteous
Knowledgeable
Great fast service
2 experiences in the last 2 months, and both very disappointing! Will not recommend.
Good communication. Fast service minimizes downtime. Expensive, but you get what you pay for
Fantastic customer service!! Very helpful and knowledgeable about all the products!
Fast delivery and great prices.
Timely services and website true to products that they carry. A personable bike shop that was a pleasure to deal with!
great staff and products.
You had what I wanted at a fair price
Helpful and informative
Every one else is open.... hate the curb side,,,, not conducive to shopping
Bought my bike online a month ago. When I asked questions about the status of my order through e-mail, the response was prompt. Transaction was quick when I picked it up and was offered to have my seat lowered when needed. Will recommend to my friends and family if they are thinking of getting a bike. I will also be back if my bike needs any repairs or parts need replecements. Thanks!
Good customer service
Though the pick up was not ready, the guy got the bike rack for me to avoid a second trip.
(Wasn’t clear on the website to order in advance) - or I missed it !
I ordered a product that was supposed to be in stock. It wasn't. I had to ask multiple times for a refund. Too slow in responding to my request for a refund. This took almost two months. Now they are refunding the money, but I am 2 months late to the party. I cannot find a similar product anywhere. Thanks.
Too little, too late. You want to improve: keep a more up to date inventory list.
Dave Last name removed
I got my new bike with very bad experience. The bike has several scratches on it. The two wheels were wobbly
Helpful staff, quick/efficient service.
Great customer service. You answer your emails promptly and follow up. You deliver as promised. Brent was outstanding!
Fast and easy going service. Had no problems with my order or the service. Would recommend this to a friend or a family member.