based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
good availability and fast delivery at this weird time. thanks!
Fast, friendly and good quality.
The website had reasonably good description of the products and the service was effective.
I wanted to but BB7 brake pads. When I typed in the search box. A picture of BB7 pads shows up, under it the caption says BB7 pads. I click to buy them. BUT a different kind are ordered. So now I have to go all the way to your store to return them. Or just waste the money and throw them out. The 8 score is only because you have done well in the past. Please fix the website.. It does this for many items. other store sites do not.
Everyone was friendly and efficient. Thank you!
Service was great. The team checked with me befor completing additional work. Bike rides like a dream. Stoked.
Good variety of products with excellent service!
Quick and easy order, shipped to me on time and the right product. Amazing!
Rapidité d'envoi et choix de produits supérieurs...
Faster delivery.
I got Trek Roscoe 8 2020 for my wife! its a nice Hardtail bike, I man waiting for my roscoe 8 2021!great customer service!
You need to hire someone to answer your phones or at minimum, respond within the hour to emails. As I mentioned on your Facebook a few weeks ago, I have a very frustrating experience because I couldn't get through and at the time via the Google search for your website, there was easy to find information on how else to contact you (I see know it has been made much more prominent). Contact through email is way too slow.
I brought in my bike on Friday, the 14th to get it tuned up and was told it would be done by the end of day Saturday. However, I never got the message it was ready because for some reason the email saying so went to my spam folder (which I only discovered Sunday afternoon). And I couldn't get through on the phone when I tried to get some information. I emailed instead to find out the status but only got a response today (Monday afternoon). So had I not discovered the email in my spam folder, my only other recourse would have been to yet again go down to the store in person just to get basic information. That's a very poor customer experience, on par with the likes of Bell or Rogers. So in the past I would have recommended Sweet Pete's but right now I'm using your services because you are the closest bike shop to my house, and I'm trying to give you a little slack. However, COVID is not going away anytime soon, so this lack of communication needs to be rectified longer term.
Thanks for asking for my feedback.
Everything I wanted was in stock and people were friendly.
Expert advice, friendly, honest, fun and friendly.
Not very customer friendly
The staff was very friendly and knowledgeable - making sure that I do not spend too much money on a bike that is not 100% great for me :) The tuning was very quick, and I love how everything works now on my bike.
Despite Covid related difficulties, the staff got back to me quickly
Amazing service and awesome staff
Really great products and services!
ordered something and didn't get a confirmation that it was available for pickup
Lied to about saying they did but they didn't
to many items on the website say in warehouse 5-14days items that should generally be in stock. where is this warehouse Calgary? shouldn't take that long
The staff was very knowledgeable and let me test many bikes to compare before I made my final decision.
I got the item in a timely manner.
Brent Last name removed and your inventory manager get huge Huge HUGE shout outs from me - their customer service was not only professional and friendly - I could tell they went above and beyond in their emails to me. No other bike shop was this friendly or prompt with their service - which is particularly nice during such stressful times.
You literally made my bikes dreams come true - I am riding in the Ride to Conquer Cancer this year - as part of a team for a dear friend of mine, my sons god father, who recently pass this July - he is a Toronto Fire Fighter and devoted husband, father and friend to us all. I am so proud to be riding along my best friend and his wife, to support this cause.
This bike purchase was so meaningful, for so many reasons!
Thank you!
Great work and great communication!
Brent was really helpful with helping choose the right shoe for me.
10/10
yas yas yas
John and AJ 4 lyf
Great service, you team is amazing
Always friendly & helpful, offering advice without ever feeling like a product or service is being pushed.
The availability and quick shipping.
You guys are great.