based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Honest and fast!
You have great products and your staff are awesome
Great quality and service delivery
I love it..good quality and price
Quick and efficient service. Good bike service with minimal hassle despite COVID. Nice work.
You had the tool I needed available for pickup, and the staff member who helped me was friendly
Super friendly and helpful staff!!!!
Great communication with customer!
Variety of products and fast service
This is the best customer service I have ever gotten. In spite of all the regulations they have really figured out how to excel at customer service
Everyone was kind and prompt and helpful when fixing my bike. Thank you everyone!!
The staff comes off as highly knowledgeable and helpful. It’s what I would want to help someone like me as I get into cycling.
Faster deliveries for local purchases.
What you offer on your website is not product in your store. I’m guessing it’s linked to the manufacturer, therefore needs firstly to be shipped from them to the store, then to the customer. This takes too long.
Also, when I called to follow up on my order a week after ordering, there was no answer at the shop and no voicemail message explaining how busy you were and couldn’t answer all of the calls. There was simply a “mailbox is full” message. Not good in my opinion.
I received my helmet quickly. Its a great helmet!
Brent was great, I ended up finding a bike somewhere else, but your email response was prompt and professional.
felt comfortable with the covid precautions.
You guys are a good canadian company thank you!
Staff are so friendly
Friendly service and quick to respond, thank you!
Clean the chain/gears
Really quick response and work during the pandemic. Great price!
Both the products and the service are excellent. The staff is consistently knowledgeable and friendly. A great place for bike enthusiasts and newbies alike!
Quick and easy to put an item on hold and purchase, thank you!
Great products. Website easy to navigate and checkout was a breeze.
Friendly, easy, clean, well organized
Improve inventory so items listed as 'in stock' are actually in stock. It's frustrating / a waste of my time to have to go back and forth with customer support when an item I've ordered online isn't ACTUALLY available despite me being able to buy it from your website. You should be able to keep track of your own inventory. It makes me much less likely to purchase from your store in the future, since its now unclear if I'll actually get the item I've ordered instead of buying it from somewhere like Amazon where I KNOW it will available / shipped to me if I buy it.
I made a couple online purchases (tires and mini chain tool) and was very happy with the products and the time it took for them to arrive. Even during the intense lockdown, Sweet Pete's was still able to send them without issue. Thank you! :)
Awesome customer service as always. Brent is great to deal with.
Despite the warning for shipping delays my product was still available for pickup within 3 days of ordering