based on 6803 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great, prompt service. the items purchased are great. I gave a 9 out of 10 because there's always room for improvement
When I purchased my bike from you, I was told the staff weren’t working from commission so I trusted them more. I appreciated being able to test drive the bikes. It resulted in me purchasing a more expensive one than I had planned and loving the decision. Now I feel quite loyal to the shop and have recommended it often.
The staff were helpful, friendly, and generous with their time and advice.
My first time there last week, phenomenal service! Will be back.
Product selection is good and staff is very friendly
Even during a pandemic, they kept up communication, and were quicker than I could have expected with my tune up turnaround. I wasn't even sure they could salvage my bike, I had prepared to maybe have to send her to the scrapyard but I was able to ride her home 10k right after picking her up and she rode beautifully! I couldn't believe the price as well, very reasonable and worthwhile to save my bike! Thank you, you are in fair and professional hands at Sweet Pete's!
I found this online and decided to give it a try. All went well. I will remember Pete's bike shop and will try to visit if ever I go to Toronto.
Great customer service!! I'm sure I drove them nuts with my requests and changes and they were always happy to accommodate. I'll be back for more gear!
The fact that when I took my bike to Urbane and Curbside multiple time for a gear hub issue and both shops couldn't even diagnose the problem was let alone fixing it. It took Sweet Pete's only 2 days to have it fixed plus providing sound advice on how to maintain a gear hub. I'm sold, this is the only bike shop I'll ever go to and recommending to people.
Friendly service
Cool beans guys, 11/10 would return
Knowledgeable, friendly, great communication, fast service during a pandemic! Would definitely recommend.
Super easy online/curbside pickup
Too soon to say... haven’t got my order confirmed yet.
Great service and good pricing
Fast, easy, responsive to emails. Great service. Very happy.
Luckily for me you had in stock what I needed and the service was awesome! Great experience.
Brent was extremely helpful and knowledgeable! Will definitely recommend Sweet Pete's to all of my friends.
Not impressed with the lack of online customer service. No update whatsoever on my refund.
Great products, easy to order and friendly staff!
Thank you :)
Top notch service. Despite the fact that we are in pandemic, the staff members had done a terrific job in explaining about the bike and went out of their way to get the bike assembled ahead of schedule.
Very happy with the service.
Great service and selection of products, looking forward to bringing my bike back to Sweet Pete's for the recommended services.
Great customer service!
Helpful discussing options. And quick turnaround !
so far I'm pleases, good service and product availability, shipping on time
great service and prices
prompt order fulfillment.
Good selection and - most imporantly - friendly service both online and in-store.
Professional and friendly. Shop local.