based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Long time customer. Very good staff. Brands Good. Accessories too.
Like most bike store customers line close to both stores.
Even though the lock I bought did not work for me your staff facilitated the exchange with ease. You even helped me combine features ( I bought the original kryptonite lock with extension chain ) and you helped me achieve the same result with a different ( better ) lock.
Great service
Service was very friendly, fast and knowledgeable!
Friendly service and knowledgeable staff, did a great job of finishing up a custom build for me.
Thanks for your frank evaluation and assistance!
Friendly, honest, and helpful staff!
Fast service. Fair pricing.
Fast, knowledgeable and fairly priced.
Friendly staff, clear statements about what is and what is not available, prices, etc. The Trek Checkpoint ALR5 was the second bike we purchased from your store, the first was a Trek e-bike in the summer of 2018.
I’ve been told that your staff don’t work off commission which makes me trust them more.
Item orders was not in stock and took 3 plus weeks to get. Website said it was in stock. Would not have a ordered it otherwise.
You had them in stock and delivered them fast to my door! Thank you!
Sweet Pete’s was the only place I could find the components I needed during the Covid period. Ordering and pickup was painless and service was effecient. What more can you ask for?
Finally another online bike parts shop in ontario that is local I can trust! Keep up the good work.
Fast delivery
Good selection, good price & timely delivery.
Great customer service and timely return of my bike after repairs.
Had the exact part I needed to sort out my headlamp, and at a reasonable price.
Great curbside service.
Thanks!
Fast and easy going service. Had no problems with my order or the service. Would recommend this to a friend or a family member.
Make your site bilingual (EN-FR). in Quebec regions, not many people speak english so i could not recommend to my friends that they buy from you. Since you have a QC tax# and perceive QC sales tax, you should offer french site.
Great quality, delivered directly to my door.
The staff are excellent at communicating via email during COVID. If products are out of stock, they will put in stock orders for you for when they come in, and they are very helpful at providing recommendations on like for what you're looking for. In person, they are very friendly and knowledgeable. They are my local bike shop which is why I first went to them, but they have a loyal customer in me because of my many positive interactions with them.
Great customer service, honest people!
Customer service!!
Service was fast, honest, and affordable!
The process was smooth, short, and sweet. They serviced my bike and held it till pick up. Answered all my questions thoroughly. Great service
Great website and friendly staff.
Awesome
Bought the Kona Process 134 this Friday. Brent was excellent to deal with. Quick communication and no bullsh*! service. Made the bike purchase experience stress free.
Always helpful, friendly and have taken care when I bring my bike in for service or replacement of parts. I’m glad they’re in the neighbourhood. Will continue to be my go-to as long as they stay open.