based on 6733 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and attentive. Very responsive and timely turnaround once appointments have been scheduled.
I would highly recommend you find a solution to contacting you by telephone. I get that email is easier to manage, but often enough people want and need to communicate in a more responsive and iterative way to schedule service and discuss their needs.
Unable to go to the location I contacted Sweet Pete's via email and had a very timely and helpful series of emails with Brent.
Prompt response and item ready for pick up same day
No manual, no sign off at delivery, no paperwork. Nice guy though
Helpful service, quick turn around for a tune up and easy location to get to.
Helpful staff; knowledgeable; provided all details and options relevant, including hidden pitfalls that may beset taller cyclists; accommodating; responsive.
I got a great deal on my Five Ten Freerider Pros! Best price around!
Local businesses need supporting.
Replied with product enquiry with some diligent research
they were fast and friendly
Advertised an item on the website as "in stock". After payment, I found out that it was in fact "out of stock" for the foreseeable future. Disappointment and refund requests ensued.
Staff wouldn't install the front rack for me and I felt looked down upon because my bike isn't shiny and new. Not very welcoming or helpful :(
Very clear, specific assessment, prediction of timing and communication of what was needed,
Excellent product knowledge & service
Straight forward and upfront about issues during the sales process. If I'm going to form a on-going relationship with a service business a "soupy sales" approach will have me running for the door. Under the current conditions with a disruption in the supply chain, Sweet Pete's was up front helping keep my expectation in-check. This is the kind of store that will win my patronage.
The turnaround time for curbside pickup was so fast, I was shocked, made my day.
I've had great help and responsiveness for Sweet Pete's over the years. Really appreciate their commitment to customer service. Special thanks to John F.
Very helpful and friendly!
Very friendly staff, great products
Convenient
Nothing to complain about. Everything went smoothly
Asked for a brake service, didn't happen. General tune-up did not include any kind of cleaning. $80 later the bike looks and feels exactly the same. Booked in for a certain day via email, was made to feel teh drop off was a huge inconvenience and the service could only happen next day.
Took the bike to Bike Depot down the road to get the missing brake service done next day. Perfect same-day service, cheap and efficient.
Friendly staff! Fair prices
I had to connect with you about why it was taking so long to get my order. No communication after the max delay for shipping (3-10 days).
You kept me informed. Realizing that pandemic is delaaying factor the items arrived in good order.
You are the "cool" bicycle shop. The place feels open with lots of space. Everything seems well chosen, like the owners evaluated the best options before selecting to carry a brand. It seems less corporate than the place down the road. Staff seem down to earth and genuinely concerned about people getting a good bicycling experience.
Friendly, trusting and helpful
Had exactly what I was looking for at a great price
Quick, efficient and cordial
Brent was very helpful and attentive to all the questions and needs. Excellent service!