based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous
Knowledgeable
Great fast service
2 experiences in the last 2 months, and both very disappointing! Will not recommend.
Good communication. Fast service minimizes downtime. Expensive, but you get what you pay for
Fantastic customer service!! Very helpful and knowledgeable about all the products!
Fast delivery and great prices.
Timely services and website true to products that they carry. A personable bike shop that was a pleasure to deal with!
great staff and products.
You had what I wanted at a fair price
Helpful and informative
Every one else is open.... hate the curb side,,,, not conducive to shopping
Bought my bike online a month ago. When I asked questions about the status of my order through e-mail, the response was prompt. Transaction was quick when I picked it up and was offered to have my seat lowered when needed. Will recommend to my friends and family if they are thinking of getting a bike. I will also be back if my bike needs any repairs or parts need replecements. Thanks!
Good customer service
Though the pick up was not ready, the guy got the bike rack for me to avoid a second trip.
(Wasn’t clear on the website to order in advance) - or I missed it !
I ordered a product that was supposed to be in stock. It wasn't. I had to ask multiple times for a refund. Too slow in responding to my request for a refund. This took almost two months. Now they are refunding the money, but I am 2 months late to the party. I cannot find a similar product anywhere. Thanks.
Too little, too late. You want to improve: keep a more up to date inventory list.
Dave Last name removed
I got my new bike with very bad experience. The bike has several scratches on it. The two wheels were wobbly
Helpful staff, quick/efficient service.
Great customer service. You answer your emails promptly and follow up. You deliver as promised. Brent was outstanding!
Professional and friendly. Shop local.
great, prompt service. the items purchased are great. I gave a 9 out of 10 because there's always room for improvement
When I purchased my bike from you, I was told the staff weren’t working from commission so I trusted them more. I appreciated being able to test drive the bikes. It resulted in me purchasing a more expensive one than I had planned and loving the decision. Now I feel quite loyal to the shop and have recommended it often.
The staff were helpful, friendly, and generous with their time and advice.
My first time there last week, phenomenal service! Will be back.
Product selection is good and staff is very friendly
Even during a pandemic, they kept up communication, and were quicker than I could have expected with my tune up turnaround. I wasn't even sure they could salvage my bike, I had prepared to maybe have to send her to the scrapyard but I was able to ride her home 10k right after picking her up and she rode beautifully! I couldn't believe the price as well, very reasonable and worthwhile to save my bike! Thank you, you are in fair and professional hands at Sweet Pete's!
I found this online and decided to give it a try. All went well. I will remember Pete's bike shop and will try to visit if ever I go to Toronto.
Great customer service!! I'm sure I drove them nuts with my requests and changes and they were always happy to accommodate. I'll be back for more gear!
The fact that when I took my bike to Urbane and Curbside multiple time for a gear hub issue and both shops couldn't even diagnose the problem was let alone fixing it. It took Sweet Pete's only 2 days to have it fixed plus providing sound advice on how to maintain a gear hub. I'm sold, this is the only bike shop I'll ever go to and recommending to people.
Friendly service
Friendly, quick, have fixed numerous things on my bike for free!