based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had what I needed
Good service in difficult times.
Prices, shipping time was great considering the current circumstances.
Loved how on top of the COVID protocol the team is.
Extra helpful with tiny parts.
Online pickup was super efficient even with extensive COVID-related safety measures. Upon arrival I asked for help choosing a light as well and the staff gave great and friendly advice.
best price around for the garmin varia radar
I thought that Brent @ Sweet Pete’s did an amazing job of helping me choose the right bike for the terrain I was going to be riding. He also went way out of his way to contact the manufacturer to help me get my hands on model and size that I was after. I selected a 2021 Kona Honzo and absolutely love this bike. I would highly recommend both the shop, Brent and Kona Bikes! I work in sales myself and highly value a good customer buying experience. In this case it was excellent!
Good product and price. Fast delivery. What’s not to like!
Follow up was great once I ordered the bike and pick up was seamless. With COVID and having to email questions it was tough getting information and discussing different bike options.
First time buying from your shop, and online as well. I normally like to try things on, however Ian Wood was very helpful and quick to respond so I feel confident that if there is any issue, I'm sure it will get resolved.
Lets support local as much as possible.
Thank you
Fast delivery, and had the product or no one else had it. Great service
Wide variety of items in stock (even during COVID time where other shops are experiencing shortages). Good value.
I would to have tested the bike first and have it adjusted to my size.
Purchased my bike there in 2014, and have been back to get it serviced regularly. Always great work, or they will correct it! Great staff!
More component selection would be nice
Worked with Rob West to find the right bike for us in these challenging times when stock is almost non-existent.
He took the time to listen to us and offered sound advice when it came to sizing and brand.
Within a week, the bike that was right for us appeared in stock and we bought it without hesitation.
Rob had the bike ready and delivered to our home ahead of the long weekend, so my son could enjoy his new bike while the weather is still decent.
Thank you Rob, and the staff at SP. We look forward to the next purchase!
Honesty, quality, consistency
Good, fast and fairly priced service.
Professional, friendly and good
E-Shopping experience was perfect -- full selection of parts, right ones delivered via Canada Post promptly. This is a well organized business, so I am considering the winter tune-up and some other purchases.
Thanks,
~ First name removed
Your covid prevention seemed very safe. I bought a helmet and recommended it to my spouse
Super knowledgeable, friendly and approachable for newcomers to cycling
Order was refunded and no explanation given. Was waiting for the shipment to come in when noticed a week later that payment was refunded without any notice.
Staff was helpful and understanding but the glitches on the website reporting stock when there was none led to disappointment.
Efficient and great service. Wish my gift card worked though.
Your store responded quickly to my email, and every person I dealt with was friendly and super helpful. Fixed my problem very quickly
What do I like? Everything. You're reliable. You do great work. You're all friendly. And you always get me back on the road within hours. I'm incredibly grateful to you guys at 517 Bloor St. West.
Good communication
Very helpful service!
Brought the bike in for rear disc pads to be replaced. After, found out the levers were pulled without the disc being between them (pads), air bubbles let in (Amateur mistake). This should have been checked before returning the bike. Not making me go to another store to have the brakes bled to rectify the problem.