based on 6733 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was amazing. Went in to test a bike and took it home the same day. I felt like they were able to answer any questions as well as provide honest and thoughtful information on the bike. I also felt respected and valued as a customer which hasn't been my experience at some other bike shops in the city. Very happy and can't wait to put some KMS on my new bike!!!! Thanks team!
It was simple, fast and easy to get what I wanted.
Great service!
Very responsive , great location
Staff very professional and a knowledgeable..
Quick service and shipping, competitive pricing even against big box stores!
Grateful for the quick turn around, and the explanations of my questions and concerns. It's a weird and stressful time for almost anyone, so I appreciate the care!
Fast and friendly service! Bonus points for good social distance measures.
Good communication, fast service, fair price
good selection, website is kept up to date and store pickups are quick & easy
Great service, friendly and honest
Friendly and knowledgeable!
Large selection.
In store pickup was convenient.
Quality service and products. Non-pretentious environment. Speedy processing. Professional and honest communication. Covid-19 protocols are executed effectively on the store front; makes customers feel safe.
Your selection is great and you have stock on some items that are hard to find right now
Super friendly and very helpful! Was in and out in a matter of a few minutes. Excellent customer service even during a pandemic!
Great bike selection in usual times, speedy service
East online ordering, prompt return of emails, easy in store pick up and helpful staff.
Sales staff are the best! They are very experienced riders, friendly, and interested in selling the right bike. They take whatever time is needed to get you the right bike - without trying to upsell. That was my experience many years ago with this shop and it was the same experince this time.
Quick and easy
Always a good selection of products and great service.
Knowledgeable, good listeners, take the time to assess and analyze the customer and then make several recommendations. Great service.
I was very satisfied! I was pleased to recieve a call from the mechanic working on my bike to confirm the items on the work order soon after dropping off my bike. The mechanic was very knowledgeable and I appreciated the time they took to explain everything carefully to me. When I picked up my bike I couldn't have been happier with the work!
Thanks for the excellent service!
No one got back to me
Called your shop for availability of Wahoo products. Voicemail suggests I write an email which I did. Talked with Mitchell;
Is the Kickr or Kickr Core available?
-no.
-Another email: actually yes.
Ok, what price ?
- x and y.
Ok i’ll Take the core, do you need a deposit?
-....
Next day
Hi, I want to purchase the core from you and pick it up.
-Sorry sold.
What?
-yeah I told you to go in our website.
Really?
-....
And ghost.
As expected, no complaints.
Really helpful and informative in helping to choose comparable products for items not in stock. Also friendly and helpful support team when responding to emails following up on orders.
Tenacity in resolving any issue!
I went personally to buy an item and I was told there wasn’t any in stock. After some days I decide to look similar items in the website and I found the one I wanted to buy in previous day... I ordered and it was very fast ready to pick up.