based on 6733 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the service, your prices are fair and your location is very convenient
great service!
Quality items that are even better on sale
Fast and efficient ordering process.
Ease of ordering with website
Good selection of parts available
Quick shipping
Good phone support with questions
Friendly and helpful.
Such a friendly staff. They take the time to learn my name, among other things, and give good advice and services.
great online service, and quick
Staff was super friendly and helpful. Turned out I didn't actually need a repair. They pumped up my tires and sent me off -- free of charge. Nice!
Delivered the parts beyond my expectations. Will definitely recommend it to my friends and family. Keep up the good work. Thanks guy.
I like the customer service and how polite the staff are
Pretty uoset with the lack of transparency with my repair. I was told it had been fixed, when I went in to pick it up I was told that the shop was waiting on confirmation from me, which I was never told. I'm fine with the process of confirming before the repair, but I was never asked to confirm.
Additionally when I was asking questions of the store representative at the time of my initial visit, I had not been told that the replacement part I needed was not in stock, and as a result my entire front derailleur and cable needed to be replaced, causing a $50 repair to become a $100 repair. When I trie The store representative was pretty rude an unhelpfulust wanted me to give an answer without providing me any background
sale price, brand options
I'm still waiting for my order, it has been weeks now.
Been into a lot bike shops in the last couple of months, found the service in Sweet Pete's to be helpful, informative and didn't come with the patronizing attitudes found in other stores. They didn't try to oversell me but instead got me what was a better bike more suited to what i needed. The integrity was appreciated. I would absolutely recommend them over their competition.
Very fast service on web orders
Your customer service is excellent - being knowledgeable about your products is great as well.
Call me before doing the work like you said you would... I asked for a specific repair and potentially a tune-up and any other repairs- would've preferred to know what you planned on doing after you'd assessed my bike (which the person I dropped it off to said would happen) instead of just hearing when the work was done and finding out what was done/ price of work after the fact. So far, the work quality is great though and the bike is working very well.
Pretty fast, good service and price, good selection
It would be nice if the online order process did not indicate "available from warehouse X" when it is actually with the supplier, sometimes on back order, sometimes indefinitely. Your service people were very helpful, prompt and accommodating when I requested cancellation of part of my order.
The web site was easy to navigate and very user friendly. You had the product I needed. The delivery was super fast - love it. The postal fee was still cheaper than me driving to the city and paying for parking. You are a Canadian local (relatively speaking) bike shop. I believe in supporting Canadian businesses. Thanks.
knowledgeable staff - products and stocking
Friendly, knowledgeable staff and great product lines make Sweet Pete’s a one stop shop for my family.
Add in above and beyond customer service and it’s no wonder it’s ranked one of the best bike shops in Toronto year after year.
Awesome service. Responsive and customer focused. Ian helped me solve my problem with good tech advice and he sourced the part I needed for a retro bike rebuild.
Went above and beyond to find the helmet
Friendly staff, helpful suggestions and good stock of products.
Local and friendly
Pick up service has been safe, respecting the Covid 19 guidelines.
Good selection at competitive prices with knowledgable service.
I like quality products, and the correct product and options delivered within a reasonable time in good condition. That's what good retail is all about. Thank you - well done.