based on 6733 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very speedy service
Super fast shipping, very happy with the service and product.
I participated in the Park Tools maintenance course. I would have liked to go further in bike mechanics perhaps by having more classes for the price of the course. The quality of instruction was excellent but I would have appreciated greater value/depth.
The pricing is excellent, and the customer service is of the highest quality. The company has proven to be consistently reliable.
Parktool school was perfect. Executed as I hoped with all of my questions answered and plenty of time to sort all issues that have been lingering from a technical point of repair and on trail emergencies. Ethan is a fantastic instructor and I will sign up again when additional courses are offered
Keep it going, keep upgrading the fanatic, and thank you
Peace and wheelies
First name removed D
Great service. A real quick installation and pick up service for my Trek
Everything was fixed quickly, with great communication, and what was covered under warranty was clear. I did leave the bike shop without the battery in my electric bike and had to come back to get the battery. But other than that everything was really smooth.
Friendly staff and loads of great gear.
Staff received a bike that was shipped from Huntsville and was very grateful the bike shop was able to that for me. Staff were willing to assist and provide options. Staff know bicycles and bicycle parts and took time to look for specific parts for me. I had a really great experience with your bike mechanic who was very knowledgeable and helpful, and who was able to provide a great explanation about bike seats and bike posts. He was able to adjust my seat so that the bike was rideable, even though the bike seat post was not quite long enough. Thanks!
Good selection and fast shipping.
Nice shop - well organized, quality products, clean.
Have had very mixed success with service here. Recent interaction was great and informative; previously, I'd asked for work done and was quoted with a massive upsell that ignored my request. Still not my first choice for service.
Great service and very knowledgeable staff. Made my buying experience seamless
Very helpful
Online ordering experience was perfect!
Picked up at store and staff was super friendly and efficient. Store looked great!
Brent and Ethan have been amazing help and teachers about all thinks bikes. No pressure, kind and understanding of my level. I will definitely recommend your shop as well as continue to shop there!
Excellent service
Friendly, knowledgeable, great selection
easy to shop online. fast processing. fast shipping
Easy to set up a repair and done on time and professionally. Much appreciated.
Very easy to purchase gift online. Quick response to verify purchase/credit/gift certificate, offering options to best suit their customer. Thank you Luna and John!
Quality products at a fair price. Quick, reliable delivery.
Quality. Very nice staff.
Your personalized advice was very helpful (water bottle cage that can accommodate a thermos) and the Orbea bike I bought is a delight!
These guys know their stuff. Super friendly and responsive!
Great selection, easy to navigate online store, fair pricing, local bike shop
Helpful staff for my online order. It was delivered the next day!
Impressive.
Due to a billing anomaly, John reached out and addressed the subject in a sensitive manner which I really appreciated. His customer service was excellent and everything was easily resolved.
Good pricing, fast shipping. All you really need.
Great communication.