based on 6862 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Honestly, it is a great vibe, passionate people
Old bike, some parts are no longer manufactured. They did a very detailed inspection, good quality repair work, and some smart ‘make work’ fixes where parts were unavailable. Helped me to source some long-term fixes for those ‘make work’ problems outside of their own shop. Bike is running great.
The name brands and availability
Great service. Dealt with Jordon who was super knowledgeable and very nice dealing with me and my son. Good selection of bikes and prices are competitive with everyone else
Very nice.
It's a good assortment of products and services. The salesperson was very knowledgeable and answered my questions very honestly. I really appreciate the laid back atmosphere.
Good selection. Fast shipping. Local!
Efficient, informative
I brought my bike for a regular tune up that I do on a yearly basis. Nothing was wrong with it when I brought it. I needed the chain to be replaced and a clean up.
The guy who took the bike was very nice and checked it. He told me he didn’t see anything special to be done. He even took measurements of the cassette sprocket and all.
I got a call and was told of all kind of things that needed to be “changed”. I ended up with a bill of $260. I figured that my bike would be almost like new.
Right away I could hear a noise at the back. I brought it back, the guy (very nice) looked at it did some “ajustements” took it for a ride and came back telling me he could hear a sound but just at times and it wasn’t much. I left and this time they were sounds from 2 different places and not just a little.
One around the cassette and the first one I later discovered that my back rack is now broken and the first rattling sound come from that.
At the store, I said it sounded to be around the back rack but the guy couldn’t see anything wrong. I did say that it didn’t make a sound when I brought it but I wasn’t given any solution. I decided to leave and figure out what next. I’ll go back next week and see what I’m proposed.
But at this point even though I’ve been a client at SweetPete’s for several decades I don’t think I’ll go back. My friend reminded me that was my 2nd bad experience at Sweet Pete’s.
People at the store are usually very kind and nice but the work doesn’t reflect the bill.
The Service was great. I found it a bit expensive but on the other hand I feel good about the work that was done
Ensure bike shifter is properly tuned before returning customer bike
Friendly staff, always willing to go out of their way to make it a good experience. Great customer service.
great experience!
The store has everything I need and the guys are super friendly and knowledgeable
Best staff and bike store in the city
Very good quality products. Prompt and friendly service. Thank you!
Friendly knowledgeable staff. Easy to get in and out of store for people with mobility problems.
mitch was great
In general is great services, the people in the store are so passionate on their job
Better pricing?
Great service !
Stopped by for tubeless tire check, was assisted right on the spot
Very helpful people at the store. Answered all my questions and concerns. Test ride of the bike experience was great. Accommodated all my needs and tuned up my bike before I left the store. Great experience and this has become my go to bikeshop!
I will recommend it highly to anyone
The folks I dealt with were knowledgeable and helpful and went the extra mile to make sure I got something that would work for me.
Website is easy, good selection of products, ships fast.
Your website was great, making my search and purchase very easy. My purchase was available for pickup within 2 hours.
Knowledgeable and friendly staff. Wide array of products both in store and online.
Quick booking, great service that never tries to oversell or offer "repairs" to things that truly don't need them yet
Great selection, appreciate being able to go for an outdoor test drive, very knowledgeable staff (Jordan) - overall great shopping experience.
Very good part sales rep
1) It was great that you have an extensive list of parts online. Even though I chose to pickup, being able to order, and getting an email when the order was ready, was super helpful. I actually have a great store for repairs and service in my neighbourhood - but I went, their service people were tied up, they had to look stuff up - it was just easier to get stuff from your shop.
2) It was great to find parts listed for older bicycles like mine
3) While I was in the store, I had forgotten that my helmet was due for replacement - I didn't get the name of the person who helped me, but they were great.