based on 6720 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very helpful
Online ordering experience was perfect!
Picked up at store and staff was super friendly and efficient. Store looked great!
Brent and Ethan have been amazing help and teachers about all thinks bikes. No pressure, kind and understanding of my level. I will definitely recommend your shop as well as continue to shop there!
Excellent service
Friendly, knowledgeable, great selection
easy to shop online. fast processing. fast shipping
Easy to set up a repair and done on time and professionally. Much appreciated.
Very easy to purchase gift online. Quick response to verify purchase/credit/gift certificate, offering options to best suit their customer. Thank you Luna and John!
Quality products at a fair price. Quick, reliable delivery.
Quality. Very nice staff.
Your personalized advice was very helpful (water bottle cage that can accommodate a thermos) and the Orbea bike I bought is a delight!
These guys know their stuff. Super friendly and responsive!
Great selection, easy to navigate online store, fair pricing, local bike shop
Helpful staff for my online order. It was delivered the next day!
Impressive.
Due to a billing anomaly, John reached out and addressed the subject in a sensitive manner which I really appreciated. His customer service was excellent and everything was easily resolved.
Good pricing, fast shipping. All you really need.
Great dervice
I’ve been going there for years. It’s my local bike shop. Great staff, fair prices good service.
I came in with an emergency need! My seat post was seized inside my frame and I was leaving the next day to ride overseas. The service staff got right into it and solved the problem with persistence and skill. I am so grateful! And all that on a Sunday. Thank you!!
Helpful, well-informed staff; all transactions and inquiries have gone smoothly
great price on bike but when I called and asked if this was a new bike there was no mention of the very visible scratch. Had I known I probably would not have driven 60 min to pick it up. Do not like surprises especially scratches on supposedly new bikes. There are many many bike shops in Toronto, never mind if you go south. This is my second over 2k buy and it will be my last. Just bot a fridge from best buy and they clearly labelled it as 'scratched' hence reduced not just 'sale'. Sale, means new not used/returned/scratched. Be honest, our generation has $ to burn but not here. I ride with a large group bad news spreads faster than good. Would not even throw in a pair of gloves for free? really.
Great selections, knowledgeable and helpful staffs, regular sales.
Friendly and prompt service
Helpful sales rep and prompt service
I haven't received my prouct, I cant answer that yet.
It's a little thing, but but there was only 20lbs of air on the front tire.
Prompt and friendly service.
Shipped promptly with no issues
good product selection and friendly, informed attentive service
Great service and very knowledgeable staff. Made my buying experience seamless