based on 7173 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and accurate service. Flat tire was repaired for free even if the coverage was 10 days over. Much appreciated happy customer here.
Great customer service
Your staff are both friendly and helpful. They're good at staying in touch about the status of my order.
Very helpful and professional.
Staff were very friendly and helpful!
Good shop, nice people, decent service. Except for that young-ish guy with the facial hair and tattoos. He couldn't give less of a toss about what's going. Barely made an effort to answer my questions. Left me to go get a waiver. Realized after standing around for 5-10 minutes that he was attempting to sell a bike lock to another customer. Maybe he was a hungover...Anyway, he's a PoS but everyone else seems great. Thanks!
Super quick to ship and wide selection
I had a problem with an order from Oxygen bikes and you guys solved it 100%. Couldnt be happier
the guys were great, super knowledgeable, friendly, not pushy at all, patient, this place is the best, highly recommend!
First name removed
Good products and community vibe. Helpful after service.
Brent and Mas helped me with my saddle and tune-up issues, and I always felt they had my best interests and satisfaction at heart, above trying to up-sell parts. Communication was clear and timely, and recommendations for other service providers and reference photos supplied were helpful. Service turnover was very fast, and I really appreciate that. I will be back.
I have always had a positve experience with the staff and service.
This time around they let me try out the different sizes of a bike I wanted as much as I needed.
In the end, they even ordered the bike I wanted from the factroy in the color I needed for night time riding.
This is the 3rd bike perchased and I recommended a to a friend who also bought one.
I love this store and will continue to buy from Swete Pete's and I love my new bike!
Helpful staff. I had a unusual request and they went out of their way to help me out. I live in Montréal but I would recommend Sweet Pete's to anyone.
Great store, thank you
Staff is very friendly, knowledgable and helpful.
I like that you provide the option to phone for an appointment (vs everything online).
Service was fast and thorough.
so helpful and great prices
Friendly staff, not trying to upsell me for no reason, but willing to do research based on my desires to help me decide what to deck out my bike with
Great customer service. Great advice on whether or not needing training wheels before bike camp for my kid.
Easy and straightforward!
Found the crank arms at a great price with the discount code. Super fast shipping.
You always have the parts I need and you get them to me quickly. Thanks!
Great products, and friendly and helpful service.
So helpful.
Very helpful staff, great selection of products
Amazing service!
Great people to deal with. Highly recommended. Prices are on point and very helpful.
thx
Love my Yeti SB140!
friendly staff that know their stuff & fair prices.
The tires I bought from you were hard to find your advice was valuable and your communication to notify that the tires arrived was very professional and punctual my son is an avid bike rider and lives at queen and Spadina and has always mentioned your shop I live in Etobicoke I used to ride downtown all the time I’m 76 We have 5 bikes at the moment all well maintained I look forward to interacting with your shop in future thank you
The prices are reasonable, and the selection is good for what I am looking for, but it's the service and staff that make me travel farther to shop there. It is always a nice store to walk into.