based on 2310 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Felt to me like the guy who helped me couldn't get me out of there fast enough. Was slow to acknowledge me, didn't greet me at all, and even after I mentioned that I just got my first bike and need to get it up to working order just kind of grunted at me, checked me out as quickly as possible, and turned around and walked back into the other room. I cannot imagine a less friendly experience in a store.
The only reason I gave the review a 3 was because the selection looked nice and the store looked well kept.
I ordered a Trek Verve 2 from the Scheller's shop in Evansville on august 17th.
On saturday 24th I sent an email to know the delivery date. I saw a message from Marty Scheller forwarded to the shop on the 26th "Niles/Carter: please follow up".
On the same day I called the Evansville shop to know if they knew when the bike will be delivered. They told me "today, it will be prepared wednesday at the latest, we will call you".
Since I got no information, I called back on thursday.
Finally I got the bike on friday. Good point to the mechanic who help me to get the best set up for the seat +handlebar level.
That is the main reason I gave a score of 5, average, nothing special.
Regarding the bike, I knew more or less what I wanted, I just ask why the Verve 3 was little heavier than the 2 but could not get an answer but this is a rather minor point.
Best regards
First name removed
Good bike quick service
Excellent, prompt, and professional service. Listened thoughtfully to what type of biking experience we were after and didn’t try to upsell us. Helped get what we needed and what met our goals and budget.
Chad is a very strong resource for me and my family. I appreciate his experience and professionalism,.
I needed two axle keepers for my grandsons balance bike. Could have made myself but stopped to see if cycle shop had some. They were $1.99 a piece. Way too much for a small item that could be made at home.
Very good service
I like that the people I talked to were willing to fix my bike problem using innovative thinking rather than totally replacing parts.
The crew at schellers went above and beyond with the help I needed with my bike! They found and acquired the parts for my bike that wasn’t sold at their shop and the price was better than expected. They have my business now and in the future. Thanks again!
This was the second time I had brought my bike in for repair. The staff is patient and helpful; they listen to you and help you solve your problem without trying to upsell other products and services.
Dave was amazing I wouldn’t go anywhere else to get my treadmill fixed!
Quick, knowledgeable technician when I need my equipment serviced or repaired.
❤️
staff and service provided was excellent again
Professional and friendly staff! Fair prices and excellent service.
Great service and helpful staff
Proces are fair and inventory is extensive and current.
The staff is well qualified and courteous.
Repairs are made very quickly and done right.
Good staff and fast service. A bit pricey but everything is these days.
Excellent service! Affordable.
we Love this store, you feel very welcome when you walk in and the experience was exceptional. Also the crew that delivers, they were quick, timely on their arrival and proficient in every step they did to get our new treadmill ready for us to use. Very friendly and very professional.
They were friendly and knowledgeable . They took their time with us and made sure our problem was taken care of on the spot. A very good place to do business.
Very friendly, knowledgeable, and helpful staff. They even helped me strap my new Trek to my car and gave me some rags and a tie-down to keep the front wheel secure!
Great service- in every way.
Excellent , helpful staff!
Helpful, to the point, never a wait.
Schellers is great! Jason & Seamus are both very professional and helpful.
Hello this spot had exactly what you need for your bike. Service was very speedy. Greeted upon arrival. Thank you
Sent an email already. Was quoted a price for repairs and was told someone would call me if it was more. Went to pick up my bike and the cost was about $18 more. Only explanation was that they forgot to include a labor cost. No apology. Not a way to do business.
High quality products and service. Knowledgeable and professional staff without sacrificing personal attention.
Great personal attention when you come in.