Customer Testimonials
Service was fantastic! Great work Jono!!
Great service.
I am getting back into biking and the staff in Springdale helped with joy and excitement. They were all about getting my wife and me the right bike. Not pressuring us into something we did not need. Their passion and love for biking was evident in their care for us in the process. Thanks guys.
Products are always good and the service is outstanding
The young man who assembled my bike was outstanding and helped me fix my seat and handle bars too. Great Customer Service!
Also, Roth walked me through understanding the variations and pros/cond of electric bikes. I will be back to make a purchase for my first e-bike.
Friendly, knowledgeable staff. A very pleasant atmosphere: bright and roomy. Lots of cool stuff to look at.
Placed a call inquiring about a bike that the Trek website said was out of stock and unavailable at dealerships. Your website showed one in stock, I spoke with a gentleman who confirmed its availability and held it for me. Went down and purchased it 1/2 hour later - smooth, easy, friendly, nice facility. Gonna have one happy 9 year old grandson on Christmas Day!
They are insanely friendly and very helpful. Highly recommend.
Friendly staff and good service.
Everything
Great visit to Springdale location. Guys were very knowledgeable. Great rest stop on our ride .
The front counter sales guys are always friendly and helpful!
Everyone was friendly and helpful. Ethan was able to take a Quick Look at my bike and service it the same day.
I appreciate the fast service. I dropped my bike off for some service, and it was ready the next day.
All
Great service
They were great, they helped fix my bike fast while I waited
Quick to get my bike in for service, knowledgeable staff/mechanics, good communication, and good pricing.
First name removed is the best mechanic
Great Service, we ordered a bike rack for new bikes. They are a wonderful staff in Bella Vista, AR
Andrew was super helpful and knowledgeable!
Person had given me who haven't riden a bike in 15yrs very useful information. I went to pick chain lube also had questions about converting single speed to gears on my electra beach cruiser. I learned that could convert my bike with both internal gear hub and a derailleur system also the prices on both. 2 thumbs up 👍
The front desk gentleman was fabulous and made sure I was satisfied.
And Alex did a bang up job fixing my bike!!
I have used their services a number of times now and have never been disappointed. The crew is friendly nd easy to talk to. It is great to see familiar faces evetime I walk in which shows loyalty and hopes it is also a product of the company treating their employees well.
Excellent service meets great expertise
We love our TREK ebikes! They have been a game changer for us and now we really look forward to riding. The folks at Phat Tire in Bentonville are the best! Everyone is so friendly, knowledgeable and ready to help with even minor questions/needs. What speaks so highly of this store and the management is that we see the same faces all the time. To us that indicates happy employees. 😊 Best bike shop we've ever been to
Good communication, timely repair & professional service.
Staff is very knowledgeable!
Miles was a ton of help! Fay Phat Tire is my favorite bike shop.
Reasonable prices, courteous service, fast turnaround.