Customer Testimonials
Quick and efficient
Best possible service you can get in NWA!
Fast service with friendly and polite staff!
Thank you for fixing our son's tire and calling and talking to us about your observation. It is unfortunate that someone slit his tire, but we are glad his bike is safe again for his to ride.
The employees there are bicycle people. They care about doing excellent work
Helpful and friendly.
The guys were are very friendly and helpful. We drive from Bolivar MO to use your shop for our Dumonts and will continue to due so. The long drive is worth the quality service and great people!
Friendly and helpful staff makes a huge difference
Great selection. Great locations. Helpful staff
We are bikers , so that is our draw to this bike store. Products are good and I have had good service on the bike I bought. A win win for the bike enthusiast!
GREAT customer service and knowledge. My whole family has been fitted perfectly with the right mountain bike everytime.
Very professional and efficient! Grant was really good and courteous. Keep up the excellent work!
Service is out-freaking-standing
We're in from outta town for the Gold Cup final at Hardesty this weekend and my son busted a spoke jumping during practice tonight. I wasn't sure which location to reach out to, so I send an email to the local shop near Jenks where we're staying. I wasn't expecting a response tonight, much less by the time we made it back to the hotel. Tracy responded with who to contact and at what location to take his wheel to in the morning.
.... we came in , in and emergency...my son went out for a 30 mile ride had 2 flats... it was just before 10 am and we were in front of your store. The employee... great guy. Let us in and found a thorn in the tire.. cleaned it up and put in a new tube..he did a quick adjustment on the bike amd even found the derailleur was bent.. he had us back on the road and my son was able to finish the last 10 miles of his ride ..
Good guys good bikes, doable price...
The people there know what customer service is! They've helped us out with my son's bike twice, even though we didn't buy from them. They are friendly and knowledgeable. If we lived closer, we would use them for all or bike needs!
Great service from David. He was friendly, helpful and funny - what a combo! I walked in hoping to rent an emtb, and rode out on a Rail 7. I appreciated David showing me the trail map of Tulsa and how to ride from the shop to Turkey, Bales and Lubbell. Thanks!
Quality bikes and gear. Helpful guys.
Staff was great and helpful
They had what I needed and were very friendly and helpful. Being new in town it was welcoming to get insight on the area trails
Customer service is what i have always
Loved about phat tire !!!!!
I had a few specific items I was looking for and the staff gave me some great guidance. I’ll definitely be back.
Personal service and great selection. You guys are the best!
Staff was very helpful, and got me taken care of quickly
Great customer service
Always, always get great service and the products are fantastic!!!
Great service, Dana went above and beyond to make my bike fitment great also provided lots of knowledge through the fitment. Great store but greater customer services, this will be the bike repair shop I’ll go to from now on
I’ve bought two Trek bikes from From Phat Tire Fayetteville. They always perform great work and provide expert advice.
The technician communicated clearly and helped me understand what my bike needed and why.