Customer Testimonials
I love the service and the professionalism from my first visit, and especially when I left my paycheck at the desk when I got home I remembered that I left it in the store.
Excellent service techs! They go above and beyond. Michael, who did my most recent level 2 tune up, did a great job. Andrew has worked on my Cannondale as well and does great work also. They both communicate with the customer (me) very well.
Full service, friendly, knowledgeable
Every time I have been in, the staff is friendly and professional.
We know nothing about bikes and the guys at Phat Tire were very helpful. They also got our grandson’s bike tires replaced in a day. Good job!
Fast service, and very knowledgeable staff!
Guys, you were quick, friendly, and expert when we needed a fast vacation repair. Couldn't have asked for better service. I almost hope something breaks the next time we're in town. Thanks for running a great bike shop!
The team was great!! Told me what I needed and got it done fast!!
The staff is extremely helpful, knowledgeable and friendly. I needed a water bottle rack and seemed to have no place for one that made it easy to use while riding. They came up with the perfect plan. I have a child trailer for my old bike, but could not attach it to the new. They were able to make it work. I had 2 other small issues and those were taken care of immediately. I needed a new phone holder for the bike. They showed me what was available in store. I did not find one that I liked. There was absolutely no pressure to buy. They just showed options.
This was a great experience. I walked in needing a chain put on my bicycle and within 10 minutes i was on my way out. The technician knew exactly which chain to put and how to do it. I was able to check out right there and i was on my way. I give them 5 stars for the entire experience.
Knowledgeable staff, answered all my questions.
The employees were very helpful in helping me find parts that are not normally asked for by cyclists. The parts were in a small bin that was in the back service area.
Thanks so much!
Great customer service, great attitudes! I can tell the guys working at phat tire love what they are doing
Super easy bike rental for fayetteville trails. Highly recommend this shop.
Excellent experience. Patient and knowledgeable staff.
Great bike rental experience!
Always friendly and proffesional!
Excellent customer service.
Team is very helpful and welcoming.
Fast efficient installation.
Great service and quick turnaround
Great service!
I brought my bike in to be serviced. Ben rang me up. I had some questions as it's a new bike. He realized how unfamiliar I was he didn't just answer my questions he took the time to go through my bike and explain all the shock functions and when and how to adjust for different terrain. I ended up purchasing some accessories. Not because he was suggesting that I needed to, But it was because he spent the time with me. That at that point I was able to make a decision to do so myself.. Now this is customer service..
Guys are very friendly, knowledgeable, and accommodating
Fast friendly service!!
It’s very personable, as opposed to just processing the customers. The people I work with cared and they went the extra mile to make things work perfectly. I’m very satisfied with what they did.
While visiting Bentonville we stopped by Phat Tire to learn more about class 1 mountain ebikes. Basically, we had been led to believe that ebikes were very heavy and did not handle as well as conventional mountain bikes. Our salesperson, Cory, took us directly to the Trek Fuel Exe and gave us a tutorial that completely changed our previous perceptions, and we were eager to try the bike. Phat Tire offers a rental program, so we reserved 2 Fuel Exe 9.8 bikes, rode them the next day on the trails around Bentonville and were thoroughly impressed with the performance and feel of the bikes. To avoid making an expensive impulse buy, we took some time to go over the pros and cons of purchasing two bikes - the pros won, so we returned to Phat Tire the next day and worked with Cory to order 2 TREK Fuel Exe bikes. Again, Cory, went through all options available for the Fuel Exe models and there were no high-pressure sales tactics and choices were completely left up to us. The advantages of adding some of the newer available technology made sense to us, so we ordered 2 TREK Fuel Exe 9.8 GX AXS T Type bikes. We live out of state, but were returning to Bentonville in a month, so there were no problems in waiting for the bikes to arrive. When we returned to the shop to pick up the bikes, we spent time having the bikes fitted to our body weight and height. Cory also spent time going over all the technology with us and was very patient with all of our questions. After riding the bikes for a couple of days, we feel we made the right choices and
really appreciate all the individual attention we received at Phat Tire. Every employee we talked to was knowledgeable and professional. If you are interested in ANY style of bicycle, we highly recommend visiting Phat Tire of Bentonville. We will certainly be promoting the Fuel Exe when we return to Texas. Thank you Phat Tire for all your help!!!
Quality of product and helpful workers
I took my bike to them in the morning and it was ready by lunchtime. They installed my new cushcore and tires. Very happy with the service.
Well organized display; friendly proprieter.