Customer Testimonials
Great customer service!
Knowledgeable staff, fair prices, convenient location.
Phat Tire stands behind their work. We asked them to put training wheels on a child's bike. A couple of months later there was a problem with the training wheels slipping, and they repaired the issue at no charge.
They also go the extra mile to solve problems. We needed to replace a kickstand, and the original part was no longer available. The manufacturer recommended a replacement part, but it didn't quite fit. They carefully ground the mounting piece on the replacement part until it fit. They did not charge us any extra labor fee for installing the replacement kickstand.
Great service.
The staff is amazing, helpful, friendly and always willing to help.
Low pressure sales process
Stellar experience at the Phat Tire Bentonville shop. I needed small repairs two times, and both times I was in and out in 15 minutes. Every staff person friendly and helpful. Next time I'll stay and have a beer.
The staff was very friendly and helpful. It’s my first time here and needed a few things.
Pleasant experience, great staff.
Excellent technical advice and mechanics. Great customer service.
Great service. The mechanic did excellent and efficient work while the salesman thoroughly answered my questions about bikes and equipment.
Helpful employees
Service is great as usual. Thanks!
Everyone is very friendly and knowledgeable. The service is quality and quick. Phat Tire Broken Arrow is my go-to place!
Staff is always very helpful
Very friendly and helpful customer service!
Worked with CHris at your Fayetteville location. Very knowledgeable and professional offered multiple suggestions for me on which bike to get that would be the most useful for my preferred ride. Would definitely refer him to others.
The gentleman(s) are very knowledgeable and honest. It's totally refreshing!
Service, service, service - always feel in good hands on the bike maintenance!
They did an awesome job outfitting me for a week long ride. Were very efficient and timely in getting all of my gear installed. Yes, I will be back there in there future.
Great people!
Friendly helpful staff, no pressure sales and good products
Very knowledgeable staff. They helped me get the right wheel set for my needs.
Sweet selection! Quick, reliable, awesome! They treat your bike like their bike.🙌😎
Great customer service & knowledge of bike.
You get it done, and done well.
Great service, competent mexhanics!
This place has everything! Even if you're brand new to bikes or you've done it forever, there's something new and great to find. I had a very good time picking out a new bike with the best salesman ever helping me, and he was incredibly knowledgeable about everything in the store. He helped me set up a new bike rack on my car, which I had never done before. But he explained things perfectly, so I had no problems getting a good feel for how it works. This is really the best place to go for anything bike related! I would recommend it to anyone who's even slightly interested in starting their bicycle riding! If you have any doubts or you've never done it before, just go in! Phat Tire is great!
Matt Shroff was great, my bike rides like a dream!
Friendly, prompt and speedy service from the staff who assessed my bike and serviced what I asked for.