based on 1030 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good products, good customer services
My only issue with my rental is that the tool kit/saddle bag did not come with any multitool to adjust saddle height or other minor adjustments that could have been done on trail instead of coming back to the shop.
We rented the E-bikes and had an awesome time. Good customer service and very knowledgeable about the trails. Next time i visit I’m definitely going to rent another bike.
Quality products and Ted was very knowledgeable and attentive to our questions.
I recently ordered a rim from Pedals and Pedals, and I was impressed with how quickly it arrived much faster than I expected. The owner was extremely knowledgeable and professional, taking the time to answer my questions and making sure I felt confident about my purchase. It’s clear they care about both their products and their customers, and I’ll definitely be coming back for future bike needs.
Staff is very knowledgeable and willing to offer suggestions and feedback based on needs.
Very pleasant people helped me pick out the best options for my needs. I have had little balance for riding a bike outside; Maybe because I'm 80 years old and have had little exercise and have a foot problem that limits me walking distances. It was suggested that an analog trainer might work for indoors since i was hoping to buy a regular bike instead of a stationary one and after using it to increase my stamina I would possibly be able to regain enough balance to ride outdoors. I live in the Adirondacks where weather makes it hard to bike in the winter. Am enjoying my bike, getting more exercise thanks to these kind folks.
Excellent knowledgeable service - super friendly and helpful staff. I have used Pedals and Petals for many years now and it is my go to bike shop even though I live in CT most of year. There is no better bike shop and i have tried many.
Ted is very patient and great in helping me setting up my new bike. Great experience!
This store has a very nice showroom and a knowlegable staff. The staff is small but this is understandable considering the location in a remote area of the Adirondacks. We needed an urgent repair & the attitude of the staff could have also been urgent but it was not.
We ended up buying another e-bike and getting the repair done as well. This store does e-bike rentals and I wish we had been offered a rental while we waited for the repair...oh well.
The owner Ted is friendly and knowledgeable. I told him I was just looking, I asked questions about the different bikes he carries and he spent time telling me about them, both e-bikes and analog bikes. He offers a range of high quality items. Sale items too.
Always carry the best and latest products, and are incredibly helpful and knowledgeable!
Quality products and Ted was very helpful explaining about e-bike and rack options.
Local bike shop, well stocked, extremely knowledgeable owner.
They are good quality and reasonably priced as well as often being unique.
Knowledgeable service; great inventory.
The price and the way I was treated. I really like how I was asked what kind of riding I was going to do and was placed in a bike that not only fit me but also my style of riding. Thank you so much, I’m actually enjoying riding again!
Friendly and helpful - always have been great to deal with.
Ted is amazing! He has been for years and years, and just continues to rock the lower peaks as the best bike salesperson, mechanic, and guru around.
Great place brought my son’s bike in that needed work while we were camping and got us in immediately, fixed it within an hour and charged a very fair fee. Thank you very much!
I had a bike repair service. Ted is excellent. He very kindly rearranged something so he could do the minor repairs while I waited. I really appreciated that as I live in Long Lake and would have needed to return. Thank you!
We are always very happy with the products and high level of customer service!
Renting an e-bike for a few days. The staff was friendly and helpful. Picking up and dropping off was easy. Shop was clean and very nicely laid out.
Quality trek stuff
Ted is patient, answering all my bicycle related questions. He sells only the best products and his mechanical work is first rate. I’ve been using his services for at least 10 years and have had nothing but good experiences. He has worked on maintaining both my mountain and road bikes.
Excellent customer service! Very knowledgeable and helpful! Good selection of bikes, would definitely go here!
Friendly service.
The store is a pleasure to visit even if you don’t need anything. Clean, organized and well stocked. Helpful staff. I stop by any time I’m in the area.
They very quickly fixed a tire flat and put new tires on. A wonderful service in Inlet!
Ted is a great guy, has wonderful products and is kind and professional.