based on 1030 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service, bikes, and recommendations. We came to mountain bike on family vacation and were so pleased with the Trek bikes we rented. This shop showed us the local trails, and we had an amazing time.
Great staff and support, they answered all my questions and concerns.
You carry everything needed to ride and repair as well as gift shop. Your staff is friendly and helpful, knowledgeable. Thank you, Ted, and staff! Sarah Burrows Winch, Big Moose Lake
Excellent customer service
Two sales persons were knowledgeable and very pleasant. All requested work was done quickly and professionally
These two e- bikes are the sixth bikes we purchased from dad, and Referred my two cousins from Ted. Service Quality are exceptional. Just sent two more people there this week
Chris Woznica.
Cicero , N Y
Just a great place in the ADK to visit for your bike needs.
Knowledgeable and friendly
Knowledgeable staff. Help offered but no pressure. Good store inventory.
Good quality& choices ! Good staff!
You have everything a bicycler needs. You have good, quick service and your prices are very reasonable. The workers/proprietors are helpful, friendly, kind.
Beautiful store, quality products and lots of variety/ very friendly and helpful!
Were were quoted one price when we came in, and upon picking up the bike, it was then double the price.
Very knowledgeable and helpful.
Very personable, professional and friendly. The bikes themselves were of professional quality. Although I found the sitting position angle a little uncomfortable, I had a phenomenal experience and would definitely come back to rent again!
Ted is the BEST. The service is excellent, and the professionalism and knowledge is first rate. This is the only place I go for bikes. They have a full array of accessories that are also well priced.
Terry Fulmer Old Forge NY.
I love Pedals and Petals. I bring my bike there for service every year. The people are so knowledgeable. Highly recommend.
The staff was very helpful and the bikes we rented were in excellent condition.
Nice people and great service
Always support your local bike shop and Ted’s is one of the best
Friendly people, good inventory, the kind of shop that makes you smile when you walk through the door.
Big kudos for hosting the Black Fly too.
I have shopped for products and services many times in the past. Brought in by gravel bike with a messed up front derailleur. Ted and his team were able to get me back on the trail quickly and at a very reasonable price
Thanks P & P!
Ted and his crew always do fantastic work and I never have to bring it back, it’s done right the first time, and only had to wait a few days do pets to come in.
Ted and his crew are very knowledgeable and attentive. They engage to see your expectations and guide you with valuable options to fit the goal. They carry all the products you could need and use them so have in-depth knowledge for informed decisions.
Ease of rental and returns.
Fantastic clothing, top quality accessories and excellent service!
Service is fantastic . I seem to always have some bike emergency that needs to be addressed quickly and Pedals and Petals always comes through for
me . Have tried multiple bike shops in NY and CT and this one is hands down the best !!!
Ted was very personable and genuinely seemed interested in what our needs were.
His product knowledge was evident as he was able to answer all questions we posed upon him.
I definitely recommend pedals and petals
Knowledgeable staff and fast service.
Great store, service and selection