Customer Testimonials
I'm very happy with the bike I bought from you last year but when I came in wondering whether the fit might need tweaking I was given really good help by Duncan. He was generous with his time looking at the set-up of the bike and my riding action. He carefully explained what he saw, adjusted the fit and made useful suggestions for how to improve my riding style. It's great to know that the good service doesn't stop when I take delivery of the bike.
Shem was absolutely amazing when I found myself with a broken rear front mech on Saturday whilst out in Herts. Will told me you had one in stock when I called (whilst on train home) and then I cycled over the next day. Shem was calm (I was a little frazzled when this happened) and just brilliant and so insightful. Getting this done immediately meant I could go out to the Chilterns the next day on a big training ride and I wasn't having to source parts and have delays in getting it sorted. Shem was just so great as were the whole team. Amazing warmth and care from you all. Well done Team Pearson! Tricia
You guys were really friendly to me, a new resident to the area and I appreciated the support. Your team is knowledgeable and willing to help at any time and thanks for the ride/ route info, loved it.
Great bikes, great people, great service and great coffee.
Always get great personal service. Trust their opinion
Always great
Very nice and helpful people.
Good quality products.
Excellent knowledge and service. Highly recommended
Honest helpful team that makes bike ownership a pleasure.
Friendly, personal and knowledgeable service.
Wilf is an absolute superstar and all-round great guy.
Friendly service. Good honest feedback and advice. Good value.
Great and friendly service
Excellent customer service from Duncan and Wilf. Managed to get parts replaced there and then. Left delighted and will certainly be back!
Great customer service, v friendly and helpful. Excellent job and v timely and Wilf was brilliant in keeping me informed of what was needed and additional costs
superb , timely and expert....terrific....
Great service in the store as always. Helped me choose a set of mudguards that suited my bike and budget. So glad I came in and checked with the team.
Great service and great products. Staffed by a team that are truly invested and care about what they do.
The people working there are so nice and helpful. Generally , a lovely experience.
Duncan was an absolute pleasure to talk to in the store at Pearson - Insightful and extremely helpful!
5 Stars - look forward to my bike fit.
Always helpful. Knowledge staff. Support your LBS
Quality of product, care of service
Nas was really helpful and very knowledge
The products are always first class and are matched equally with the service . Nothing is ever a problem and good advise is always on hand. Extremely friendly staff and products sensible priced,
Easy, no hassle to arrange bike service. Clear, friendly and professional communication and all completed on time and at my convenience. Bike rides like it is brand new again after the service.
Great products / great service / top knowledgable people….I just need more money!
Very personal, caring service and a bike that’s really made to fit the rider.
Excellent service and great products.
A cracking team to deal with, both knowledgeable and efficient.
A great experience from start to finish
Human and thoughtful service