Customer Testimonials
Friendly, helpful and knowledgable staff. Quality products
Service, prices, expertise - everything was excellent
Top service and great staff. Highly recommend.
friendly and knowledgeable staff, great service and nice coffee
I thought the fitting was very informative and professional. The bike was done quickly. Staff were nice.
Friendly and very knowledgeable staff
very helpful and quick service
Pearson have been known to me for many years, as I started using them in the 1970's with great success.
The family owners and staff have always conveyed interest in my requirements in order to arrive at the solution, whether it was for maintenance, service of my bikes, or indeed purchasing a new bike.
Only recently I collected a fabulous bike from Guy Pearson, which reflected exactly what i was looking for and in keeping with the passion I have enjoyed for over 60 years.
With the advent of may large companies taking over the high street with their heavily advertised shops, Pearson is such a treasure, as it maintains the old values of service with the up to date knowledge of the current developments within the bike industry / world.
The level of expertise is second to none and is conveyed in the manner that is understood fully by new cyclist and those of us that have been riding since primary school
They are highly recommended for many reasons, but ultimately for those who wish to join the cycling fraternity and continue to an old age like myself. Thank goodness they exist! Well done and press on helping the new generation of cyclist. - Nino Folli
Excellent maintenance provided from the workshop and great flexibility
Great service, great staff! Very happy with Pearsons!
For someone (me) who just turned up at the door at the last minute, and they made all effort to help me , absolutely fantastic service. I highly recommend them to anybody. Thank u
Good quality servicing without the need to pre-book. Friendly staff.
Enthusiastic and expert service and advice. Thoughtfully designed and well made own-brand bikes and products. Friendly, relaxed and welcoming ambience; all staff are experienced cyclists; excellent coffee,
Good comes great advice options offered open and honest.
Excellent Saturday drop-in service, very grateful for Mat of impromptu work on bottom bracket and free hub bearing. This is one of the reasons why I continue to recommend Pearson’s for their personal service and expertise. Thank you
Bike Fit with Nas was excellent. He explained the process really clearly and what each bike adjustment was doing is terms of biomechanics. My road bike position is now much more comfortable and better balanced. I didn't realise how much I'd settled for 'tolerable discomfort' before, so it's been a revelation.
Alex
A personalised service and you actually get to speak to a human!
Top quality!
I love my Pearson Bike and accessories, always great quality kit and great service at the store.
Friendly attentive service. Thank you.
Speed of communication, everything clearly explained, friendly team.
Quality of product and service
Extremely friendly staff, go the extra mile to help
Great bike and advice/fitting through the process.
I had my bromptin serviced. They did a great job, my bike looks brand new. I took it in on the Friday and it was ready on the same day. I would highly recommend Pearson.
Fundamentally, the fact that it's a British brand, and the oldest cycling company in the world has a large element of appeal to me. I also really like the personability of all the team members. Whether it's your first visit or 10th visit, whether buying a tube of hydration tablets or a bike, from the moment you walk through the door you feel instantly welcome. You can't help but feel your walking into 165 years of history! Pearson's is like the Diagon Alley of the bike world, tucked away in it's own little bit of Richmond. It's a thoroughly enjoyable place to visit and shop around, the products are of a great quality, coupled with the service and the knowledge of all the team, its a true testament to brand that is Pearson.
Best bike shop experience of my life, bikes, apparel, renting quality, customer experience, parts and accessories, spectacular. Oldest bike shop in London and dont see this gem going away any time soon.
Very helpful and knowledgeable assistants
As always knowledgeable professionals who are easy to deal with
Brilliant service by Guy, Nas and the team getting two bikes fitted this weekend. Thank you!