Customer Testimonials
The customer service is second to none.
I have 2 Pearson’s bikes and they are fantastic.
As ever, I was very impressed by my visit to Pearson - courteous and attentive service from the staff, the problem with my bike was explained clearly and patiently, and subsequently fixed within the hour, excellent value for money too. I highly recommend Pearson.
The expertise and community spirit make this shop my cycling home (because my wife doesn’t understand)
Friendly service, flexibility to fit with my schedule, clear information about what needed to be done and then doing it promptly
Your engineers were very knowledgable about the products.
Matt was great and amusing when I told him of my dire bike cleaning practices!
I have been a longstanding Pearsons customer and thought all those years I have only had excellent service. From the staff to the quality of the products and bikes there is only one company I go for. If you want value for money, good quality products and fantastic customer service then Pearsons Performance if for you.
Fabulous range of high end bikes and products, without being overwhelming. But the primary attraction is the obsession with ensuring the perfect fit and delivering amazing service.
I've just taken my new Shift for its first ride, and it's awesome. Fast, agile and, most importantly, comfortable! I went on a familiar route and smashed virtually every segment. But the ride wasn't just faster, it was so much more comfortable. The bike somehow feels more substantial than my previous bike, yet more compact and nimble. Incredibly quick off the lights, flies up the hills and runs and runs on the flat. It was a bit jittery at speed on the downhill, something to keep in mind before getting too carried away.
The initial bike fit was excellent and made for a fun and educational hour. And dealing with Guy on specs was excellent - despite a few bespoke and fiddly requests from me along the way, he was accommodating and I thought the end price was fair.
Highly recommend. Upon collection, it was telling to see how many customers popped in for coffee or minor service requests and the staff knew them all by name and were happy to help - no job too big or too small.
Can't recommend highly enough.
Friendly service
Have introduced several non-Sheen friends. Staff and service are authentic in their care and enthusiasm. No-one going through the motions and no-one selling for the sake of selling.
Always a warm welcome with friendly, reliable service as well.
quick and always friendly, great bikes.
Thanks, really appreciate fitting the new tires on for me even though I had just popped in
Great service
I came Sunday to swap my wheels on my two bikes, the gentleman who did the job was so helpful explaining to me the how is going to do full marks, my bikes Felt and Cube.
Kind regards
Antonio Tejada
Complete overhaul of a much loved and much abused single speed bike
As good as new (nearly!)
And very reasonable price
The online service booking is very straightforward too.
Quality made and artistic designs.
Great group best bikes !
Quality products. Friendly uncompromising service. Original family business not sold out to big short term profit investors.
Third bicycle I have had bought from Pearson. That should tell you all you need to know
Great friendly team. Always get looked after and do excellent work
Excellent Service
Exemplary service as always. Wilf is a first-class mechanic. I wouldn't trust my bike in the hands of anyone else. 5 star
excellent and responsive service to help me with a rear tyre replacement that had encountered 4 punctures the day before. Very friendly and helpful workshop staff. thank you very much for fitting me in :-)
Very friendly & helpful staff; bike servicing is prompt & efficient.
Excellent products - excellent service - feels like you belong to the Pearson family!
Great friendly service from repair shop team. Bought a tyre but time given to me on pointing out lots of simple tips for replacing tubeless tyre. Worked a treat.
Awesome community business, it’s always a pleasure to drop by to pick something up, ask advice or have a chat. Great mechanics and bikes. Can’t recommend enough.
I’m very please with my On and On and Will and Guy were fantastic guiding me through the process
Friendly and efficient service - many thanks