Customer Testimonials
Top class service so far - and the Pearson bike I’m buying looks awesome
Excellent quality
Very polite and efficient 👍🏻 will come back
Great team, very fast turnover on a mechanical problem without an appointment !
Good staff, very knowledgable and efficient
Professional, knowledgeable and friendly, what more could you want.
Have just bought a Pearson FORGE road bike and had the best buying experience! Will, Guy, Duncan, Nas and Wilf all helped throughout the process and I am just so pleased with my new bike (which was all perfectly sized and setup for my arrival / pickup and so I took it straight out for a great ride). Five stars all the way, many thanks, guys!
Quick and focused advice
Wilf was excellent as ever. Best mechanic in the country.
Great service from Wilf in the service team
Recently needed to replace my front wheel
Good communication throughout and replacement built in just over a week with a loan wheel provided.
Great work by the workshop team - as ever - thank you!
Pearson products are invariably high quality, well designed and at a fair price.
The staff are very knowledgeable, personable and enthusiastic with the nous and flexibility to make excellent suggestions and recommendations to meet your cycling needs.
For many years I have thought and spoken of Pearson as an example of excellent customer service and I am pleased that still continues.
I ordered my bicycle and had a free bike fit. The bike arrived within the time frame as per specifications. The bike is a great ride. The staff were very helpful on collection. As a side issue my cranks on another bike failed so Pearsons are dealing with Shimano for a free replacement. Excellent all round service.
My 9 year old Cunning Plan was well overdue some TLC. A new Bitex rear hub laced into the original rim along with a new pair of tyres, new chain and cassette and some loving attention to detail in putting it all back together and I am a very happy chappie! My commute this morning involved me smiling all the way, not something I normally do on a Monday morning. Excellent work lovely people, thank you all..
Everything. A really good knowledgable team.
Excellent Knowledgable staff andvery rapid service/repairs. Excellent to work with
Genuinely friendly and very helpful service in every way!
Outstanding service and knowledge.
I had a very useful conversation with several of your team. I was also delighted that you were able to post my purchases home for me to save me carrying them around London all day. I have ridden your bikes and purchased some clothing in the past and one of your bikes is very much on my wish-list.
Beautiful bikes topped off with excellent customer service and bonus coffees
The mechanics were extremely helpful by giving good advice and completing the job very quickly.
Friendly and very helpful
Loved everything about the buying experience, from the first time I went to look at a bike to eventually buying and taking my bike home has been great. Knowing your bike has been built to fit you with the components best suited to what you need was reassuring for a non techie cyclist like me. The shop kept me informed of progress and it was nice and quick from ordering to collection. I got shown everything I need to know when I picked up the bike and off I went.
And the bike itself, not only is it fabulous to look at it’s a dream to ride. the difference between a bike I thought was a good fit and one that actually is, is enormous. Many thanks to everyone at Pearsons.
High quality products and service.
Lovely people who are very knowledgeable about all things to do with cycling. This visit Nicole helped me with a Bontrager headlight and a small lock for café stops. She was very helpful and friendly and the bike accessories are excellent.
Service from start to finish was great
Great fitting service and excellent product quality
Pearson Performance are legendary. I heard about them LONG before I came to live on this side of London. I still pinch myself every time after shopping or viewing their products, long may they continue.
Just a great place to shop , great bikes and other products ie helmets etc and the people that work there are so helpful. 10/10
Service center.