Customer Testimonials
Excellent service and helpful in providing community projects
Customer service is always great! Fast service because they know how important it is for each cyclist to get back on the road!
Your team is always so responsive and helpful. Just recently I had problems with a worn crank arm bolt and the removal of a bottom bracket. Both issues were sorted the same day very efficiently. For someone who likes to understand the mechanics of the bike and do some of my own maintenance, the generous and helpful attitude of your team is very much appreciated.
Great work and service.
Good used bike options! And clear communication about bike repair, and options for upgrades. Learned something new about biking as well: super appreciated. Thanks!
Great experience, Thanks for all your help!
Thx for the help.
Helpful, good work, friendly, good communication in person/on the phone/via automated texts, good value
Very helpful and friendly.
Martin was very knowledgeable and helpful, made the whole process easy
Matt was fantastic and beyond helpful.
Outspoken is a do-it-all bike shop.
Skye loves his new Mountain bike-great quality and comfort!!
good service and good explanation of what the products are
We were very happy with our experience. Staff was knowledgeable and very friendly. Service was quick and thorough.
Taking the time to listen to what is needed, asking questions to nail down the right recommendation and checking to make sure its actually doing what you wanted. Sounds simple but rare and awesome!
Efficient service and great staff.
Great products and great customer service I highly recommend them
Excellent customer service.
After visiting a big box store with my son and receiving no attention looking for a bike for his birthday it was a breath of fresh air walking into your store and being greeted by Evans. He asked a number of questions to understand what we were looking for and what might be a good fit. He then say my son on a bike, adjusted it for his size, explained all the features to him and let him take a test ride in the back parking lot.
Evans was able to answer most every technical question I had and the couple he didn't know he was sure to look up and ask co workers to make sure I got the correct answer.
I would recommend this shop to anyone who told me they were shopping for a bike and wanted top notch customer service.
Bike mechanic was extremely helpful with something as small as choosing a chain lube, which was refreshing
You were just so friendly! Repaired my tire and checked out and put right amount of air in my other tire. I really like how you didn't make me feel bad about having a 13 year old X Caliber. I love that bike, and you even shared some stories about some others who feel the same way. You really respect how much I love that Trek.
Very quick repair as well. In two days my bike was ready! Thanks for such great, genuinely sincere customer service! Bring in my bike, three days I'm back on the trails!
That's why I always stick with Outspoken!
Bobby Wysner
Lexington, SC
The customer service is extraordinary!
I’m 50 and getting into riding and just getting out and enjoying my new bike. I’m new to this and I was treated great and everything about my new bike was explained to me. I will always come to y’all with all my bike needs.
The person who helped me was very helpful.
Timely repair.
the folks greet you friendly and the service of repair was very prompt. It was appreciated. They even help load my bike in the back of my truck when I picked it up.
Bought many bikes and always have had great service
Top quality
I’ve had 2 bike fits with the team. They were very attentive making sure I was comfortable on the bike. The staff goes above and beyond with a willingness to help, working hard ensuring to meet your needs. I’ve dealt with both locations and they are great. You won’t be disappointed going there for all your bicycling needs.