Customer Testimonials
We love our new Townie Go! E-bikes!!
Guys who work at Jax know bikes and did a great job fixing three bikes!
Great customer service. Nate was very helpful and went above and beyond.
Responded quickly
I appreciate the solid customer service every time I visit. I'm not a frequent customer but when I need a bike related item, my only place to go is Jax's. Thank you
Great staff. Everyone is attentive and engages with you.
Friendly, helpful, had what we wanted, it was a nice experience.
Nate was extremely helpful and efficient.
Staff were very helpful- I was starting from scratch to pick out a bike after not riding for 20+ years. They encouraged me to try as many bikes/styles as I needed and ultimately ended up happier than I thought I would be with my purchase. I have a lot of comfort knowing if anything comes up with the bike, I can come back to the store for help.
Bike service was great.
Stopped in for a quick fix due to chain catching and was out in 20 min with problem solved and tires on both me and my wife’s bikes
Great price as well
It was quick, the employees were professional, and the price was right.
Order on line and was easy to do so.
Receiving store location in Laguna Niguel
Confirmed receipt of order and kept me up to date with phone calls on when to expect delivery.
Called on the day it arrived
Greeted my professionally and asked if I need any instruction on installation of the product
Would highly recommend and shop here again
Both Nick and Braxton were a pleasure to work with
Very professional and nice that they had parts needed for repair in stock
Also Nick explained the 2 cassette options and thought the less expensive one would suit my needs better, I appreciated that
Jeff listened to me. No, no - I actually mean LISTENED! Then he matched me with exactly the right bike for me. We stopped talking and started riding at that point. I’m old-er and have a lot of two wheel experience. Bought a lot of bikes in my time. But this was my first e-bike. They aren’t cheap and you really don’t want to spend that kind of money and be unhappy with the purchase.
I haven’t been this satisfied with a bike since the 70’s, when I got my first ten-speed and a paper route! So, yes - I highly recommend Jax. Just go in sometime and look around. You will see the professionalism that makes this the Go To shop in SoCal.
Great service on my recent tune-up and tube replacement. I really like the FlatPack tube service they offer. Can’t beat it. The products sold in Jax are great quality and competitively priced. I would prefer to buy from my local bicycle shop than online. The technicians are very friendly and knowledgeable. Very service oriented. I couldn’t ask for a better experience.
Mechanics are very astute and do not try to upsell… Nick and Braxton in particular are my go-to’s.
Quality work was performed on my bike. Would come back for any additional work needed.
Good job!!!
Great fast and reliable service. Felt welcome for being a first time shopper
The service desk is very knowledgeable and helpful. Jesse is OUTSTANDING!
Great service that is both responsive and professional and high quality products
I had a great experience with Paul, who went above and beyond to help me decide on which bike to get. I walked out feeling much more informed and confident that purchasing a trek bike was the right move. Paul was very welcoming and helped me choose a proper helmet, a strong bike lock (a previous one I owned had been cut through before), and proper lights for the bike. I took my new trek AL3 out to the Back Bay loop for my first ride and it felt so smooth. Five stars for Paul!
Quick and easy
The individuals I interacted with. From the service representatives to the sales individuals. Keeps me coming back to this store.
Knowledgeable, patient, and was actually a fun experience shopping and trying out the e bikes. Everything was covered and for women wanting to purchase an ebike and not knowing what to ask, I really learned a LOT!
Kind and precise service
Anders is very professional and helpful. He explained and walked me through the process to purchase my new mountain bike.
knowledge, kindness, best deal
Good selections on products. Friendly staff
Customer service was awesome