Customer Testimonials
Always responsive and high quality work.
We had a fantastic experience at Jax Bicycle in Murrieta. Jeff was incredibly patient and thorough in answering all our questions, leaving us confident in our investment. The ordering and assembly process was impressively fast; we had our bike by the very next day! Joseph was also a huge help, assisting my boys with sizing and picking out their helmets. We felt welcomed from the moment we walked in. Excellent customer service all around!
Great selection of products. Knowledgeable staff.
Not only did I get a great deal on the bike I purchased, but the service was outstanding. Misty, the GM, gave us her full attention and made sure everything was perfect. She took the time to properly adjust the bike for my girlfriend, offered helpful recommendations for a basket and bell, and even installed them herself.
This is definitely my go-to spot for bicycles. If you’re in the market for a bike, this is the place to go!
Thank you, Misty!
– Marcus
Thomas was great. Took his time to explain everything to me and answered all the questions I had. I didn’t speak with Thyago, but my bike is beautiful and all components are dialed in. Thanks guys!
Professional and personal service
Love all the products there and if something isn’t in stock its ordered and arrives fast.
The service department is outstanding. Done right the first time and in a very timely manner as well.
Great friendly customer service. Had the bike for my daughter and they put it together quick and easy in no time. Great experience all around.
The service was outstanding!
trek bikes are great and your people are very helpful
Quick and excellent service that repairs my bikes breaks.
Anders was outstanding in his recommendations and his service. He kept us notified. He delivered what he promised.
Thank you to my mechanic Vince. He always gives my bike back in PERFECT working condition. 2 Road Bikes; 1 Triathlon Bike and 2 Mountain Bikes ... all ready to perform.
THANK YOU to everyone in the Service Department at Yorba Linda JAX BIKES.
Margaret Human
Friendly and knowledgeable sales and service personnel. Also a great product in Trek bicycles.
Friendly helpful staff. Location. Store has a nice clean, organized layout. Selection of reasonably priced bicycles, among very expensive bicycles.
Don was a great at communicating my options based on what I needed done. He jumped on the crank recall and was able to get my bike back to me a little sooner than expected. I continue to be loyal to Jax based on a solid 27-year experience. I have purchased 5 high end road bikes including my project 1 from Jax and have not been disappointed. I just celebrated my 900th ride on my project 1 bike, which I purchased in August 2014.
Friendly and knowledgeable staff; honest feedback and recommendations; fair prices and timely service.
Nick and the staff at Jax Laguna Niguel are the best. We have bought several bikes there now and this is the only place we buy our bikes. Nick traded our old bikes in for a great price and we got great deals on a couple new bikes. Their service shop is always on top of things also. If any maintenance is ever needed, it’s a fast and easy process. Thanks Nick for everything. We will be back for sure!
Great experience
Always good service.
Fits my head perfectly.
Excellent customer service.
I just wish you had fewer e-bikes and more Trek bikes for women. My Trek hybrid was stolen and was not able to replace it - I had to buy an Electra Townie.
expert in Bikes
People are nice and the answer our question clearly
Craig did a great job getting my bike in tip top shape and kept me informed throughout the process. He made recommendations without making me feel like he was just trying to upsell me. I ultimately took his advice on those recommendations and he was able to finish the work with plenty of time before my upcoming event.
I appreciate the very helpful and knowledgeable staff. They helped me solve a difficult problem finding a wheel to Mach an old but treasured bike.
Good selection and great customer service
Great service friendly staff.
Convenient. Knowledgeable staff. Good open hours.