based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The team at Helen’s is always nice and I feel taken care of, even when they are super busy. It’s run like a small town shop where they care about the work they do and do good work.
Staff was super knowledgeable and solved my problem quickly, getting me back on the road.
Cameron was great ! Very friendly and knowledgeable about saddles and all my other questions . Helen’s is a classic , and i have shopped there for 30+ years . I test rode bikes there in the 90s but ended up buying a Colnago from I Martin . It’s great to know that Helen’s is still committed to those amazing Italian bikes . The Pinnerelo’s and Colnagos upstairs are as beautiful as bikes get in this universe and I loved spending time up there with them. I have not been here in years since I moved to another part of the city, but I’ll be back because there is nothing like this store anywhere near me!!!
Customer service at Helens Bicycles is the best there is.
Selection and friendliness of staff.
Love working with Erick and staff.
Cameron was super friendly and helpful!
I can always trust you guys to provide excellent service on my bike as needed
Monte at santa monica was awesome ! Knowlegeable ,kind , quick and very helpful ! Thanks Greg
Those two employees, Adam and Finn were amazing, would highly recommend!
Great Service!!!!
Combination of extensive inventory of bikes and parts with the service and expertise of a local bike shop.
Great, quick and professional service
https://nextdoor.com/p/y3Mx-q9wjbdw?utm_source=share&extras=NTcwOTU3NQ%3D%3D&utm_campaign=Phone number removed437
I am happy with all the help I got at the store. Cameron was knowledgeable and told me about the best choices for my use.
Solid advice !
Great service!
I had a recall on the brakes on my Trek. Helen's arranged to get the necessary parts quickly to fix the situation and took me in on short notice and had my bike back to me on the same day. They were friendly and caring.
The guys in the service shop are 90% reason i use helens. Wilbur, Freddy, Eric and the others are super. theyre fast and very friendly.
Amazing repair team
Well built
Super helpful in getting me hooked up with everything I needed for replacing my stolen bike.
Everything! Friendly, no pressure salespeople, great advice and service.
Variety knowledgeable staff and the friendly customer service I recieved.
Absolutely the very best!
I dealt with Alfredo when I dropped off my bike for basic tuneup. He was very friendly and helpful and told me my bike would be done in a number of days so I was pleasantly surprised when I learned that my bike was ready to be picked up the next day. Service did a wonderful job tuning up my bike and the bike was nice and clean when I picked it up. Another service guy was so kind to hook up my bike rack and load my bike on the rack. Great service. Thank you.
i’ve been a Helen’s customer since 1989. There’s always a huge variety of bikes, shoes, clothing, parts, etc, to choose from at a variety of price points. This store caters to every type of cyclist from beginner to elite, young to old, affluent to budget. The Santa Monica store’s friendly, knowledgeable staff make shopping (and browsing) a pleasurable experience.
The store was immaculate. The team was kind attentive and efficient. Made the experience swift and high quality. Happy folks all around!!
Monty (so?) was extremely helpful without being pushy. Also a great selection of products, especially the helmets, which I stopped by to look at and purchased.
Everyone working there are very nice and knowledgeable.