based on 1605 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff and great customer service!
Expertise, good service, good inventory, locaton
My bike was serviced well and quickly. Top notch bike tecnicians who care about their customers.
Professional and honest
Good service
Edgar is the maestro.
Period.
able to provide hard-to-find, older Sidi caliper buckle
Expert prompt service
Eric is the best mechanic. Period.
Wonderful job with basic tune up. Bike looks spotless and gears shift smoothly
Better communication amongst team members serving the client.
I keep hitting 10 and it thinks I hit 4. This email feedback is not working. The answer was 10, everything was great.
Friendly and knowledgeable employees! Prices too high but best customer service of all the LBS!
Friendly knowleable stafffff
Personalized service. Helpful on my build; head Tech answered a bunch of questions to make sure I assembled everything correctly. Great shop.
Great service
Great stock
Amazing customer service
Quick, great service, and quality service
Best bicycle shop in town, thanks to Cam and the rest of the knowledgeable team.
Ian was awesome. Found me a great bike and bike rack for my car. Helped me install the rack and made the whole process super seamless. Very happy with my experience at Helen’s.
I’ve been using Helen’s for all my bicycle repairs for years. Mechanics do a great job.
Always do a great job with repairs and tune ups.
Personal service. Edgar is a wizard, Daniel is a wise man and Greg in MB knows his stuff and seemingly everyone personally by name. He gives thoughtful product recommendations that are very well informed.
Great service and delivered on promise of tune-up completion date
I drive from Torrance to use your service department, there is not another cycle shop that comes close. All the techs are helpful, knowledgeable and friendly. The sales staff is also nice when we buy our bikes there. My bike is always done right and on time.
Knowledgeable staff, great product and inventory, great mechanics/service dept
Exellent products and Fast Service!
I’ve bought 5 bikes (4 Cannondale, 1 Trek) from u guys. Your bikes are quality. My 1st Cannondale (back when the were 100% American-made..100% lemonade)… but next 3 Cannondales have been great, light, easy to handle. New Trek I just bought, during 1st ride, has some adjusting needed. Last 2-3 lowest gears when climbing chain keeps popping off or not staying in gear. Services & sales people were friendly, just bike not sufficiently tuned up before selling…
Kind service!
Everything - friendly staff, great service, excellent products