based on 4891 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I enjoyed very much doing business with Helen's. I was pleasantly surprised at how wonderfulIy was treated. The customer service is top notch. The best part of my experience was the inventory. Helen's has by far the largest inventory of bikes and accessories I have ever experienced.
Friendly and very helpful service. Great customer service.
Wide variety. Helpful staff.
Inventory of accessories was very skimpy.
Quick to ship. I live in Orange County and received the part the next day. I went from cringing about the $25 shipping fee to smiling when I was able to replace the caliper and ride the next day. Thanks!
Just bought a Trek Domane SLR 7 and love it! Brady was great…found the bike at another store and helped me through the process. Jay and his team at Helen’s are great!
I drove up and parked and waited for my part to be given to me. It was delivered promptly.
You take orders in internet and after several days you cancel it ! Web site info is not accurate !
Nice showroom.
Shipping prices are too high. I had to drive 1 hr in 405 traffic to pick up a pair of pedals
Got my delivery the next day. Thank you!
Very helpful drakes people.
Ordered online, store was quick to call me, very helpful person.
Everything!
they are competitively priced and competent
I have known Helen's MDR service guys for years. I was sad when the MDR location closed but pleased to learn that many of them now work at the SanMo location. The only problem is the volume of work the SanMo store seems to have, which means things take longer. Also, that SanMo is much less convenient for me as I live 2.5 miles from the old MDR location.
Responsive sales and repair staff. Knowledgeable and I don’t feel like I’m getting ripped off. Patient sales for my kids sizing up.
The work was done well and right on time...
I was looking for appropriate cycling clothing and no one from your staff helped me, quite disappointing. Also, I was overcharged and I had to point it out to get refunded.
Eddie is a wonderful mechanic. Scott McPherson is great and Cameron is very helpful.
Super helpful and friendly staff!
Friendly & helpful staff, great service for repairs & tune ups, wide variety of brands & style of bikes.
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Very friendly staff, reasonable prices, and good selection.
Courtesy, professional and very helpful getting me my new Ebike.
I like bringing my bike to this shop because all your mechanics know their stuff and are very professional and friendly.
Bit too much upselling using scare tactics (tickets for lack of lighting).
Let people in the store.
knowledgeable customer service rep.
Great service, Cameron was very knowlegable!
Friendly repair staff.