based on 4891 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I dropped off my daughter’s bike and was told it would be ready later that day. I heard nothing and my wife just went to the shop to check. She was told it was ready. Very inefficient and disappointing.
Fast and friendly
More sales on kit.
Extremely helpful and friendly!
Professionalism and my trust in Gilbert!
Audrey did a great job - friendly and helpful + great product knowledge + introduced me to specialists in service to address specific concerns
I haven't had many chances to make any bike related purchases over the past couple years, but when I do, you are my only option. When I moved here I was told you were the best shop around and that's proved to be the case.
I love the overall quality of the merchandise. And the staff is so very knowledgeable. Favorite bike shop for life.
Great selection and attentive service. Not an avid rider, but third bike I have bought from the store.
Expert mechanics. Excellent staff. Best cycling repair in LA. Thank you.
Thank you! Your service and hospitality was wonderful!
love y’all
Quality, friendly, knowledgeable!
Every time I come to the store every person is incredibly helpful. I had my bike serviced with you even though I bought it somewhere else. I was unhappy with their customer service. You guys have been great and always do a wonderful job on repairs. Thanks so much😀
Brady was great. He helped me. Very chill. Listened to all of my requirements. Helpful. Friendly. I got another guy when I came back to purchase the bike and he was rushed and frenetic. He was fine I guess but not in comparison to Brady. after working with Brady and visiting two other bike stores, i decided to come back to Helen's SM and buy from Brady.
Everything! The most equipped cycling shop in Los Angeles, with the most experienced team to assist.
Staff are always so friendly and helpful. My go to bike store in LA
Garrett was wonderful and made our experience so much fun. I love my new bike. Went on a 6 mile ride today to break it in.
Being fairly new to the Santa Monica area, my wife and her family have grown up here and definitely highly recommended Helen's cycles. They did not disappoint and were very helpful in recommending the appropriate bike, size, and all the accessories that I would possibly need. They were very quick and efficient, and got my bike put together and I greatly appreciate their servicing and their complimentary maintenance for the first year. Would definitely recommend to anyone that's interested in bicycles for any age and any use.
Seth🦋and the customer service 🦋
Great customer service!
Helpful- kind- great memory of customers and services given. Special thanks to Leo!
Great inventory and service!
I brought my bike in on Friday 6/25 for an “Ultra Tune Up” and was told it would be done on Saturday. I asked if I could pick it up on Sunday and was told yes. Went by Sunday and it wasn’t ready. Was told the service department would get right on it. Called Wednesday, still not done. Was told they would look into it and call me. I called again at 4 pm Thursday and my bike was done. Yay! When I talked to Wilbur, Mike, or Monte…they all thought I had at least 2 bikes in the shop and as many as 3 bikes…? One that dated back to a bike I bought over a decade ago. I had only brought in ONE bike. I made that clear with each of them. (They were all very nice). Then when I go to pay, my service slip is charging me $200 plus for 2 bikes which I didn’t understand because the charge should have been $160 for ONE “Ultra Tuneup “. Mike overheard my confusion with the cashier, and changed my bill to $100. I thought he was discounting me for my troubles with Helen’s. I am delighted. I just looked closer at my receipt and now realize that I wasn’t being compensated for the sloppy business practice, but was being charged for a Basic Tuneup, because I got a Basic Tuneup and I requested an ULTRA TUNE UP”. I feel like I was jacked around for a week and never got what I came in for!
**I want to bring my ONE bicycle in and have an ULTRA TUNE UP, and just pay the difference in price. Thank you!
Very polite and professional.
Most reliable & efficient service. Even during difficult times (during covid) their service didn't disappoint. I got all my 4 bikes and all my cycle shoes from Helens and they were always there for any maintenance needed.
Your service repair manager Wilbur is outstanding. I left my bike for a few days and he turned my Trek into a bike that is better than when it was new. He’s always helpful and has a sharp eye for safety and catching problem parts that could cause injury.
Still grossed out by the men with guns in your roof after the riots.
Great service. 400 bicycles waiting for repair. People trust their bicycles with Helen's.
Very friendly and professional