based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Overall good but due to specific needs it is sometimes necessary to use other shops for parts and repairs.
A.lot of choices
and high quality product
nice people very accommodating
Thanks
I've bought bike accessories and a smart trainer here. Also had a bike fitting. No problems--everything worked out fine.
Friendly and happy to help customers with questions
Amanda was excellent, friendly, knowledgeable and so helpful.
Knowledgeable staff.
I. Martin conducts business in a fashion that is personal, immediate, professional and accurate!
Very knowledgeable sales staff. Extensive inventory and quick service. Good location with parking available. I like knowing that I have a great place to go for all of my biking needs.
Good, friendly service. My sales associate changed my seat height on the spot and was knowledgeable about the bike and accessories
Great staff. Friendly.
I understand the need for continued caution during the pandemic, but I don't need to be scolded for following instructions. I bought a rack for my bike, and when I received the rack outside, I was told to go into the store. I went in, but instead of going to the cashier to immediately pay for the rack, I went looking for a pannier to go with it. As I was looking for the panniers, I was scolded for entering the room and not immediately paying for my rack. I realize there was some miscommunication when I entered the store, but still I shouldn't be belittled for cutting in front of others waiting when I was told by employees to enter the store.
Great great service department!
Friendly repair staff.
I enjoyed very much doing business with Helen's. I was pleasantly surprised at how wonderfulIy was treated. The customer service is top notch. The best part of my experience was the inventory. Helen's has by far the largest inventory of bikes and accessories I have ever experienced.
Friendly and very helpful service. Great customer service.
Wide variety. Helpful staff.
Inventory of accessories was very skimpy.
Quick to ship. I live in Orange County and received the part the next day. I went from cringing about the $25 shipping fee to smiling when I was able to replace the caliper and ride the next day. Thanks!
Just bought a Trek Domane SLR 7 and love it! Brady was great…found the bike at another store and helped me through the process. Jay and his team at Helen’s are great!
I drove up and parked and waited for my part to be given to me. It was delivered promptly.
You take orders in internet and after several days you cancel it ! Web site info is not accurate !
Nice showroom.
Shipping prices are too high. I had to drive 1 hr in 405 traffic to pick up a pair of pedals
Got my delivery the next day. Thank you!
Very helpful drakes people.
Ordered online, store was quick to call me, very helpful person.
Everything!
they are competitively priced and competent
I have known Helen's MDR service guys for years. I was sad when the MDR location closed but pleased to learn that many of them now work at the SanMo location. The only problem is the volume of work the SanMo store seems to have, which means things take longer. Also, that SanMo is much less convenient for me as I live 2.5 miles from the old MDR location.
Responsive sales and repair staff. Knowledgeable and I don’t feel like I’m getting ripped off. Patient sales for my kids sizing up.
Friendly/prompt