based on 4891 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and everyone responded to all my questions in a timely manner.
Knowledgeable staff. Great service!
I came to your store because of your large inventory of bikes and have been around forever. I came into your store specially looking for a hybrid bike. I was greeted my Mario and he immediately helped me out with what I was looking for. Mario was forthright with everything including the low inventory of certain bikes due to the Covid situation. Inspite of that I was able to find a bike to my liking. I took it out for a test spin and was immediately sold on it. Mario was perfect through the entire buying process including the guys who tuned up the bike before I took it home . Thank you to Mario and everybody at Helen’s Manhattan Beach!
Helen's Cycles was the only source in the U.S. that I could find for a particular type of tire. I had a number of questions, which were answered by their representative quickly and completely.
I have been going to Helen's Cycle for past 25 years and their services are continuosly excellent.
Personal attention, friendly, reliable... local.
The employees are amazing! They know their stuff and make great recommendations bad on customer needs. I've learned about biking because of the staff.
I was a walk in customer who needed a quick check on the brakes/gears, and the guy who helped me checked it for free!
Every single person I spoke with there was incredibly friendly, knowledgeable, accommodating, and when they told me they would call, they did.
I would 100% work with them again!
Speedy service and professionalism.
Seth was solid help.
I appreciate the service Seth!
Geo
You made it so easy! I felt we were guided through the process with experience and kindness.
We are new to the area and I am looking for a shop to work with. This was my first time using Helen’s service department and I was very impressed and happy with their work. I’ll be back.
It would have been nice to get a call on Wednesday when the bikes were due. I ended up calling on Friday and found out they were ready. The work done was great though.
Edgar is the best!
After 6 weeks, I was told my bike was ready. I came to a bike that wasn’t fully fixed. I got an estimate for a new fork; but the fork hadn’t been replaced and was clearly still bent. After I asked to talk to a mechanic (after being told to go pay for it to close the order), I was told that they were “just waiting for the fork” that would come in about 2 weeks. Sure... 4 weeks later, I was told it was ready. The fork had been swapped, but the steer tube wasn’t cut to match the height of the previous one, so it’s now too tall by an inch, but this has been so frustrating that I don’t want to come back to ask about it. And I don’t understand how that happened, but my rear tire was seriously damaged while my bike was in the shop. The mechanic apologized and gave me a replacement tire, which I appreciate, but it’s a lower quality than what I usually ride, and nothing would have been done if I didn’t point it out, so it’s still a bit of a bummer. I came to Helen’s because I live nearby and would like to support my local shop, but this experience will definitely keep me away from the shop, along with anyone I’ve already mentioned this experience to.
Maybe it was bad luck, maybe I was just assigned to an inexperienced mechanic, maybe bikes that are worth less than $2k aren’t ever well taken care of at this shop. I don’t know, but at this point, I might as well just go to REI.
If you don’t have the bandwidth to take on a repair, please don’t say you do and then do a terrible job; just be honest about it, thanks.
Cameron was very helping me in finding the perfect bike for my planned use.
Service department was very professional, understanding and thorough.
You take care of your people
Good service and good advice.
Expertise and professionalism
I came in for a broken rear derailleur cable.
That was replaced. But after closer inspection I need a new chainring and tech didn’t mention that.
Got a $6600 Santa Cruz bike and it came with a bunch of air in the hydraulic breaking system (required a full bleed), the rear derailleur was not properly tuned, you couldn’t even be bothered to put proper pressure on the tyres (which is fine but just plain lazy). The bike is fantastic and hard to get with the current shortages, no regrets there, but this shop is a joke.
Good products, but overall the attitude of the Manhattan Beach people are not as good as the Santa Monica or the previous Marina Del Rey locations. Sorry, but I can't lie about this.
Great customer service
Great service
Keep up the great work!
Always great service.
I had been looking for a certain bike/build for a while. Obviously it's hard to find bikes right now, but there were a few shops that had what I wanted, but out-of-state. These shops were unwilling to ship the bike to me. Ultimately, I think they just didn't want to take the trouble to do it and make the sale, because they knew someone else would walk in and buy it. When I called Helen's Cycles, Mike, the store manager answered my call. I was shocked to find out that I could have the bike shipped, and that he was willing to make the arrangements. This saved me a lot of money in taxes, and a 600+ mile trip to come pick it up. He kept me in the loop during the whole process and was very professional. This is the way bike shops should be, thanks so much, Mike and Helen's Cycles!
Fantastic Staff! Very helpful. Just purchased my 4th bike from I Martin and Helen's.