based on 5026 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Competence. Good explanation by the guy who serviced the bike about what was done.
Negative: Promised to call when bike was ready but didn't do so.
Staff was great, HUGE selection, would definitely go back if I was closer
Love the people who work there!
Everyone was so nice and encouraging and gave good advice about our bikes. Staff made a point of offering economical options. You do great job of promoting biking in the way staff are so helpful and positive with customers.
getting my flat fixed wasn't part of my xmas plans. But you did it in 10 minutes, thanks Mike
Wide variety of bikes, and bike products.
Helpful staff.
Expert staff ; large selection of bikes
Cameron was awesome to work with he went above and beyond to find the product I was looking for
Helen's has such a large variety of quality bikes, accessories, and clothing. It's a candy store for bike enthusiasts.
The inventory for Electra accessories is limited and frustrating to outfit new bike purchases.
I love how Helen’s take care of their clients
Excellent service and good selection of products considering the manufacturer shortages,
Nice selection, but more importantly, sales people who take the time to make you feel good about buying... are wonderful.
Honestly I was amazed by the selection in the shop and how nice the staff is. The person who helped me was very knowledgeable and I look forward to returning.
I like the in store support from staff.
Helen's has been my go-to bike shop for more years than I care to think about. I'm a casual cyclist, but I know of if I ever wanted to get more serious about it, Helen's would be where I'd start. The fact that the place is obviously the preferred shop of so many serious cyclists is only part of why. There's a small town mom and pop vibe to the place, in spite of it being home to so many high-end bikes and equipment. The staff is eager to help, you've got a great repair and maintenance set-up on site....I don't know if this analogy would make any sense, but.....I grew up surfing in the South Bay. The area is home to lots of popular surf shops, but ET was always the go-to place. Whether you needed a skateboard assembled, a new wetsuit, *advice*....they just made you feel like family. Helen's is to cycling what ET is/was to board riding.
I was buying my daughter's first bike for christmas and Scott and the team were extremely helpful. Can't wait to take her out riding!
Great bike and wonderful service! Super friendly and even helped me get it into my car.
Excelente atención! Gran stock de bicicletas
Jay is the best!
Fast service
Great service from sales to mechanics!!
They treat you like family!
Great product line!!
Dude, Helen's Cycles is awesome! Awesome service, awesome advice, awesome gear! A+ experience.
Because every time I bring my bike in, shoddy work is done. My campy derailleur is good in the shop but the mechanics never test out in the real world.
Best shop in America!!!
I. Martin been the GOAT since I was a little kid
I ordered a gift card online for my friend.
It arrived very quickly in the mail.
It also included a cardboard sleeve for the card and an envelope!
Thank you for offering the girt card ordering online - super easy and helpful!
I have always had a good experience with the service department and trust the employees with making sure that my bike is ready for the next ride.
Monty is the best. Jay makes you feel like family